Customer Service Computer
Resume:
James Ellen Holden
Winston, GA **187
*************@*****.***
Summary of Qualifications
Having a degree in the computer industry, I have acquired a vast knowledge in the technology field and have fast and accurate typing skills, at about 98 words per minute. I take much pride in my work, always completing tasks as quickly and efficiently as possible. Over the years I have expanded my knowledge in PC and Mac operating systems, which allows me to be very confident and proficient in my chosen field. I am very adept in the customer service field and work well under pressure, having the patience and discipline to handle both the satisfied and unsatisfied.
Work Experience
Microsoft Xbox * 2010 - 2011 * IT/Tech Support
Responsible for providing EPIC customer service to all our customers. Supporting our customers in the form of connectivity solutions, download issues, log-in issues, video game troubles, as well as billing clarifications. Through this I am also familiar with working behind an SRD thumb drive, as well as using account programs such as Citrix, and Softphone.
American Greetings * 2007 - Present * Merchandiser
Responsible for filling orders, straightening cards, restocking merchandise and making sure all card areas are clean and in the correct order.
Certified Air Care * 2004-2006 * Secretary
Responsible for scheduling all appointments for heating and air services, organizing paperwork, answering phone calls, transcribing paper blueprints into 3D computer generated models.
Education
The Art Institute of Atlanta, Atlanta GA * 2005 - 2007
Associate's Degree in Interactive Media Design
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