Customer Service Representative
Resume:
Steve Samos
**** ******* ******* #****, *******, Texas 77077
************@*****.***
Objective
To obtain a position in an accounting and/or office environment to further develop my skills, abilities and dedication.
Education
C.T. Bauer College of Business, University of Houston, Houston, Texas
Bachelor of Business Administration in Accounting December 2014
Spring Semester GPA: 3.67
Houston Community College, Houston, Texas
• Associate in Arts degree December, 2009
• Dean's List: Fall 2009, Fall 2011
Employment History
Inspector September 2010 – April 2011
Energy Sense, Houston, Texas May 2002 – September 2006
• Inspected an average of 10 to 15 homes daily to make sure they met energy money-saving efficiency requirements
• Scheduled appointments with homebuilders, homeowners, and vendors on a daily bases to meet deadlines and reduce costs
• Used experienced problem solving skills for homes that did not meet specified energy money-saving requirements
Customer Service Representative
Newmark Homes, Houston, Texas September 2006 – January 2009
• Managed 20 to 40 service calls per week
• Scheduled appointments with 10 to 15 homeowners daily to inspect requests, to make major and minor repairs, order materials, and inspect quality of service while staying within given budget
• Reviewed warranty issues with homeowners prior to moving in to ensure they understood preventative maintenance procedures in order to save the company future costs
• Supervised follow-ups with electrical, plumbing, AC contractors, and homeowners to monitor quality of work and customer satisfaction
Activities
House of Amos, volunteer food server, 2011
Skills
Microsoft Excel, Access, Word, Power Point, Outlook
Bilingual: Fluent in English and Spanish
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