Customer Service Training

Patrice D. Watson

**** ****** ******** **** ● Antioch, TN 37013 ● 615-***-**** ● ****************@*****.***

Detail-oriented educator/trainer with more than 10 years of experience in training and course development: delivering training, designing and writing courses and leading teams of trainers. Creative Professional offering strong qualifications in Education/Training in both business and academic environments, demonstrated planning/project management, organizational, oral and written communication, and interpersonal skills; possess excellent problem solving skills, a strong orientation in customer service / satisfaction and ability to interact with high-level decision makers while managing diverse priorities.

PROFILE

Project Management/Implementation

Program Evaluation

Proposals / Presentations

Marketing Research

Workshop Training

Team Building

Event Planning

Client Relations / Customer Service

Curriculum Development

Lesson Plan

Highly creative and self-motivated with innovative ideas and concepts for increasing the transference of learning from the classroom to the job and in motivating employees

Outstanding interpersonal and employee-relations skills with ability to teach improved communication, diversity skills, and to aid in settling employee disputes

Able to achieve objectives without compromising quality and organizational objectives

Excellent time management, prioritizing, multi-tasking, organizational and communications skills at all levels

Responsible for identifying, planning and executing needs for training, performance, educational programs, while locating and recommending available resources to attain organizations objectives and enhance employee development

EDUCATION / TRAINING

M.Ed – ADMINISTRATION AND SUPERVISION, 2005 BA – PSYCHOLOGY, 2003

Tennessee State University – Nashville, TN Fisk University – Nashville, TN

PROFESSIONAL EXPERIENCE

Organized training for adults and students on a yearlong School Wide Positive Behavior System curriculum. Supervised and trained employees on marketing techniques as well as excellent customer service skills. Evaluated, critiqued and negotiated contracts to ensure they are within event budget. Consistently find creative ways to maintain cost to maximize profits.

Program Manager-Nashville 2010 - 2011

100 Scholars Group

Managing Partner 2009 – Present

G2 Experience – Atlanta, GA

Special Event Planner 2009 – Present

Watson Events – Nashville, TN

Elementary School Teacher 2007 – 2010

Metropolitan Nashville Public Schools – Nashville, TN

Pre-School Teacher 2003 – 2007

Metropolitan Action Commission Head Start – Nashville, TN

Fast- Track Program –Field Representative 2000- 2002

Vanderbilt University – Nashville, TN

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