Quality Manager / Quality Engineer / Administrative Assistant
Resume:
Emily S. Ball
Louisburg N.C. 27549
Objective: To secure a position in which I can apply / contribute 100% of my skills, training, knowledge, and talents into a quality final product, quickly and economically. I would like a chance to put my knowledge, talents and skills to use and know I have made a difference at the end of the day. I want to know that I am part of something special and important. I would like to know my efforts count.
Education
1970 Graduated from Franklin Christian School Louisburg, N.C.
•Drafting I, Class President, Valedictorian
•Supervisor Job Training , Leadership & Management through
N C State University Industrial Extension Service School Of Engineering
•Work / Job Simplification through LeToureau Management
•Quality Improvement through Vance Granville Community College
•Bookkeeping I through Vance Granville Community College
•Typing I through Louisburg High School Night School
•Blueprint Reading through Vance Granville Community College
•Computer Fundamentals through International Correspondence School
•Quality Education System through Hiebert Furn. Co.
•Statistical Process Control for Improvement of Quality through The Hon Co.
•RCI and KANBAN training through the Hon Co.
•CEDAC (cause and effect diagram with action cards) through The Hon Co.
•Managing People = text/guide (bought and studied on my own) written by Arthur R. Pell, Ph.D. 1999.
*Computer Fundamentals through International Correspondence School
•Micro Soft Office, PowerPoint, Word, Excel
•Receptionist Duties / Copying / Faxing / Data Entry / Multi-line Telephone Mail posting, and filing
•Statistical Process Control for Improvement of Quality through The Hon Co.
•Bookkeeping I through Vance Granville Community College
•Typing I through Louisburg High School Night School
•Assist with yearly plant inventory as needed
*Responsible for safety and first aid inventory
•Tally production data from daily production /inspection reports into charts and graphs for use by management staff
•Prepared expense reports.
•Audit time cards for inspectors
•Perform audits = PRODUCTION PROCESSES / MATERIALS
•Handle vendor quality issues and respond to incoming customer complaints
Employment History:
Sept. 2nd, 2008 – April 3, 2009 The Hon Co. Louisburg, NC
Administrative Assistant (part time)
- Taking/screening incoming calls
- Auditing member files
- Updating member files
- Responsible for incoming and out going mail
- Updating member information visuals
- Responsible for safety and first aid inventory
- Performing new member orientations
- Assist in setting up member meetings / functions
- Assist and/or monitor member registrations / sign ups
2006-April 2008 The Hon Co. Louisburg, N.C.
Final Product Inspector / Repair
- Perform final inspection / perform repairs as needed.
- Perform LAB readings
- Enter hourly production results onto production boards
- Fill out final inspection reports
- Perform oven temp checks.
- Assist with yearly plant inventory as needed.
1996-2005 The Hon Co. Louisburg, N.C.
Quality Control Engineer / production stats
*Document, tally daily production / quality data into charts and graphs for use by managers
•SCAR = Supplier Corrective Action Report. Tally vendor rejects, report rejects to vendor accountable for replacement and/or compensation.
•Quality Inspection Final Product Manual = prepared specifica- tions visuals to be used as guideline of final product
•Perform special SID inspections of customer replacements.
•Worked on Rapid Continuous Improvement events.
•Perform audits throughout plant = receiving, shipping, pack out, finishing, milling and assembly
•Assist with yearly plant inventory as needed.
•Perform audits on vendor supplies/parts.
•Perform corrective actions and assist other teams with their corrective action assignments.
•Document, tally production data from daily production /inspection reports into charts and graphs for use by management staff
•Document and design Standard work / Successive check displays with visuals
•Respond to customer complaints and inform members of quality issue received.
•Update and maintain engineering prints in Quality office and at plant wide production stations
1993-1996 The Hon Co. Louisburg, N.C.
Quality Inspect /Team Leader
•Perform color readings (main finish line)
•Perform repairs to product / make adjustments to color
•Inform management / dept leaders of problems found
•Assist with yearly plant inventory as needed.
• 2nd Shift Team Leader
•Co-ordinate production requirements
•Help assemble product / inspection
•Perform final inspection / touch up to product
•Communicate production / quality issues with 1st shift management
1988-1993 Cory Hiebert Furn. (The Hon Co)Louisburg, N.C.
Inspection/Repair
•Help prepare parts for assembly / Inspect and repairs parts
•Maintain quality charts. Establish root cause of problems and
take corrective action with team members.
•Perform final inspection and repair
•Captain corrective action team ( First Time Yield at 54%, went
to 94%)
•Trained new touch up/repair members.
•Assist with yearly plant inventory as needed.
1984-1988 Hiebert Furn. (The Hon Co) Louisburg, N.C.
Special Projects Engineer
•Traveled the east coast working on installation of job sites performing repairs to product after installation.
•Co-ordinate job duties with site management, salesmen, showroom reps etc.
•Communicated quality/production issues to plant management.
•Prepared expense reports. ( Worked in the plant when not needed on the road.)
•Assist with yearly plant inventory as needed.
*****Lead Person for Main Finish Dept.
•Assist in solving finish problems / bottlenecks
•Pre-inspect product prior to and during finish processes.
1984-1976 Rishel Furn. Co. (The Hon Co.) Louisburg, N.C.
Quality Control Manager
•Review General Services Administration Specifications Contracts; interpret specs / contracts to management, production crew members, and final inspectors.
•Made changes to engineering prints per GSA contract changes and update files.
•Maintained engineering print system plant wide
•Trained all quality inspectors (up to 12 inspectors total)
•Prepared expense reports.
•Audit time cards for inspectors
•Establish and maintain business relationship with GSA representative and accompany him during plant audits.
•Oversee making of pre-production samples for upcoming contracts with GSA and participate in GSA inspection of samples.
•Maintain quality reporting system plant wide, as required by GSA contracts.
•Handle vendor quality issues
•Respond to incoming customer complaints
•Report to plant manager and management all quality issues.
•Perform member performance reviews / evaluations.
•Establish Corrective Action Teams Program to investigate and eliminate quality issues effecting First Time Yield plant wide.
•Assist with yearly plant inventory as needed.
1975-1974 Rishel Furn. Co. (The Hon Co) Louisburg, N.C.
Quality Control Assistant Manager
•Make changes to engineering prints / update print files
•Perform audits on incoming materials, machining of parts, assembly processes, finishing processes and packing.
•Prepare GSA reports.
•Assist in the training of inspectors and touch up / repair members
•Fill in for quality manager during his absence.
•Assist with yearly plant inventory as needed.
1974-1970 Rishel Furn. Co. (The Hon Co.) Louisburg, N.C.
Quality Inspector
•Assist in making changes to engineering prints / up dating files
•100% visual Inspection of white wood product, machining of product, assembly of white wood product and veneer product prior to finishing.
•Inspection of veneer product during finish process.
•Trained to perform finishing processes
•Trained final inspection of final product.
•Trained to perform touch up and repairs in white wood and finished product.
•Trained to identify probable cause for production defects.
•Trained to perform inspection of packaging and packing of final product.
References:
Available upon request.
Contact : Darene Canady at: The Hon Co. Louisburg, NC
Phone=919-***-**** HR Dept.
Interests:
Writing = poetry and short stories. Photography, working with MS
PowerPoint, Photoshop, Publishing materials for website….
Goals:
I would like a chance to put my knowledge, talents and skills to use
and know I have made a difference at the end of the day.
I want to know that I am part of something special and important.
I would like to know my efforts count.
Contact this candidate