Customer Service
Resume:
Arteena C. Bigham
Chillicothe, Ohio 45601
Phone: 740-***-****
E-Mail: *************@*****.***
CAREER SUMMARY
An established logistics professional who has maintained productivity and strong diverse skills in the fashion and retail industries. Exceptional customer service and interpersonal skills with proven ability to successfully communicate with clients. Accomplished administrative and human resources expertise. A seasoned professional with over 20 years experience.
P&L Responsibility Budget and Inventory Control
Operations/Administrative Management New Business Development
Staff Supervision of 30 employees Computer Skills-current
Organizational Development
PROFESSIONAL EXPERIENCE
Panalpina, Inc Columbus, Ohio
Business Unit Manager 2007-2008
Responsibilities include all aspects of start up of new business unit in Columbus, negotiating with vendors, suppliers and subcontractors in reference to rates and ensuring accuracy of invoices and processing. Hiring and training of all staffing and all day to day operations, sales and customer service along with customer sales and retention. Due to this being a small start up office I also performed payroll, accounts receivables, accounts payables, outside vendor negotiations and all administration functions.
Hellmann Worldwide Logistics Columbus, Ohio
International Operations Manager 2002-2007
Responsibilities include oversee and provide support for operations and customer service. Preserving the dependability of transits to customers by reducing dwell time as well as establishing expedited processes.
1 Maximizing profitability by establishing costing within our organization to show consistency for clients while maintaining profitability to Hellmann Worldwide Logistics.
2 Developed and executed training of internal staffing on current procedures in the Logistics field. Direct supervision and ensured compliance of all accounting, payroll and administration staffing, maintained consistent involvement in these processes as back up support.
3 Provided productivity reports to upper management relating to profitability of branch.
4 Established and maintained warehouse procedures for shipment processing at our location
5 Successful track record in customer satisfaction and retention, troubleshooting, training and documentation while emphasizing morale and production.
6 Assumed branch manager duties during any absences or travels.
7 Assisted in developing business plans for each major customer, outlining training, SOP development.
Circle International/Eagle Global Logistics Columbus, Ohio
Customer Service Representative/Traffic Coordinator 1998-2002
1 Customer Service representative on site for major customer, acted as liaison between home office of Circle International and Value City Imports.
2 Onsite traffic coordinator for major customer, Value City Imports, under this corporate
umbrella maintained all inbound shipments for the following companies.
o American Eagle Outfitters
o American Signature Furniture
o Value City Department Stores/Schottensteins
3. Established tracking system for all shipments for approximately 8000 containers per year
4. Eliminated dwell time and storage for a yearly savings of approximately $35,000.00 per year
Containerport Group Columbus, Ohio
Customer Service Manager 1988-1998
1 Responsibilities included Customer Service Manager for all facets of office, inclusive of performing and direct supervision of staffing payroll, accounts receivables, accounts payable and negotiating costs with outside vendors.
2 National Customer Service trainer for all US offices in
relation to maintaining morale, production and integrity of both existing staffing as
well as new hires within the Columbus branch as well as entire United States locations.
3. Created and Implemented process and procedures within to establish ISO 9000 certification.
EDUCATION AND TRAINING
1 Various leadership courses
2 Various industry courses
3 Supporter in Columbus Air Cargo Association
4 Hazmat Certification for both air and ocean
5 Logistics Management course of study at Franklin University in Columbus, Ohio
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