Customer Service Medical

Lauren Jenkins

**** ***** ** ** | Lansing, IL ***38

773-***-**** | *********@*****.***

PROFILE

Motivated and accomplished office manager and administrative professional with over 3 years’ experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with can-do attitude. Seeking to obtain a Healthcare Administrative support position in which I could utilize my organizational, communications, and leadership skills as well as my academic training to positively impact company goals.

EDUCATION

Associate of Arts in Business Administration Present

American InterContinental University Hoffman Estates, IL

• Concentration: Medical Coding and Billing

• Related Courses: Intro to ICD Classification and Reimbursement; Medical Records; Intro to Coding and Billing; Fundamentals of Healthcare Technology; Principles of Accounting I; Business Management and Leadership

Certificate in Medical Coding and Billing 2005

Olympia College Merryville, IN

Concentration: Medical Coding and Billing

ACADEMIC TRAINING

• Basic Knowledge of medical terminology and medical insurance terminology

• HIPPA trained

• Demonstrated understanding of entering and retrieving information using Medi SOFT

• Developed understanding of processes used in Medicare and government reimbursement

• Comparison of classifications codes and assignments along with reimbursement schedules

• Fundamentals of healthcare technology

• Introduction to Coding

PROFESSIONAL SKILLS

ADMINISTRATIVE

• Ordered merchandise and kept track of inventory.

• Filed and delivered reports/minutes after every meeting and all of the accounting information for each department.

• Prepared all invoices and answered all customer service complaints.

• Audited all invoices to guarantee that they were processed correctly.

CLIENT SERVICES

• Provided customer service by answering product questions and maintaining customer satisfaction.

• Created displays to increase sales on item of the week.

• Answered phone calls, greeted clients, and scheduled appointments.

• Assisted with purchasing of safety supplies and processed client orders.

• Consumer accounts and request.

LEADERSHIP

• Assisted Cashiers during high traffic hours to increase store efficiency.

• Give safety talks and provide information to all of the units in the facility.

PROFESSIONAL EXPERIENCE

City Carrier, Clerk, Mail Handler, Supervisor 1993- Present

United States Postal Service Chicago, IL

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