Customer Service Administrative Assistant

*** **** **** ****** # *

Inglewood, CA ***** Phone 310-***-****

*********@*****.***

Michelle Johnson

CAREER SUMMARY

Results oriented medical payment poster/collector with experience in resolving technical financial records. Thrives in a high volume medical facility where I am able to utilize my expertise.

PROFESSIONAL EXPERIENCE

University of California, Los Angeles (UCLA) Temp, Los Angeles, CA (04/08-02/10)

Hospital

Payment Poster

Reviews, edit, and posts payments to accounts with date of service; maintains knowledge base of correct coding practices and registration requirements; audits medical documents. Locate accounts in which to apply an unpaid balance from a closed account. Reconciles and deposits payments according to University policy.

PHYSICIANS MANAGEMENT GROUP, Brentwood, CA, 90049

A healthcare Outsourcing Company

Payment Poster/AR Collector

Investigated delinquent accounts and provided timely notation of action taken. Posted insurance and patient payments and assured that all doctor accounts met the expected reimbursement weekly. Processed refund request for patients as well as contractual adjustments.

ZAVATA, INC. Los Angeles, CA 90045 (2007)

A Healthcare Outsourcing Solutions Company

Self Pay Patient Account Representative

Responsible for timely follow up on Self Pay Patients balance using a dialer system to patients, guarantors, and insurance carriers. Submit follow up request to third party units. Set-up payment arrangements and review claim denials, rejections under the Provider Service Act.

LEGALZOOM.COM, INC. Los Angeles, CA 90028 (2006-2007)

LegalZoom is the #1 online legal document services by providing common legal procedures without ever leaving your home or office.

Customer Service Representative

Proficiently utilize customer service tools, systems and procedures to provide accurate and timely service solutions. Assisting customers with inquires via email and telephone regarding order status, payments, returns, and basic information about the products and services provided.

ASSOCIATED TELEVISION INTERNATIONAL, Los Angeles, CA (2006)

International Distributor of documentaries.

Administrative Assistant

Performing and coordinating administrative activities such as storing, retrieving, and integrating information for dissemination to staff and clients. Processed tasks such as composing correspondence, manage databases, and presentations using desktop publishing software and digital graphic.

OFFICE DEPOT, INC., Torrance, CA (2001 – 2005)

Office supply distributor.

Help Desk Analyst/Customer Service Specialist

Help Desk duties in logging, researching and resolving user's concerns, maintenance and troubleshooting of general PC issues. Resolving complex technical problems, analytical organization, and account maintenance.

EDUCATION

A.A. Degree – Business Management Ashworth College, Norcross, GA

Pharmacy Technician Certified License # 68740 United Education Institute Los Angeles, CA

KNOWLEDGE, SKILLS, ABILITIES

• Knowledge of accounting, billing principles and medical terminology.

• Customer service skills, attention to detail, and system analysis.

• Ability to respond to questions in a tactful and professional manner.

• Ability to operate computers and various software programs.

• Ability to perform under stressful circumstances a maintain accuracy.

• Read medical documents.

• Key strokes: 10,000-13,000

References available upon request

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