Medical Customer Service
Resume:
MS. LAKEBA WALLACE, RHIT
PO BOX ****
DOUGLASVILLE, GA 30135
*************@***.***
_______________________________________________________________
RESUME
OBJECTIVE
To secure a career opportunity that will allow me to learn, grow, manage and excell.
SKILLS/QUALIFICATIONS
Management/Supervisory Skills
Organizational Skills
Time Management Skills
Knowledge of Federal regulations (Healthcare)
Good communication skills
Good problem solving skills
Teaching ability
Community Involvement
Medical Record Management Experience
Medical Terminology
Transcription Experience
Release of Information
Record Storage
Record Retrieval
Customer Service Skills
Account Receiveables
Account Payables
Bookkeeping
Medical Record Chart Auditing Skills
Implementing/Overseeing/Training for Electronic Medical Records(ERMA)
Project Management
Go Live Implementation
Scanning/Indexing Records
Prepare Indexing/Statistical Reports for Client and Corporate
Carrying out day to day functions of business ownership
PERSONAL GOALS/HOBBIES
Empower people
Reading/Writing
Traveling
Boating/Fishing
PROFESSIONAL ACCOMPLISHMENTS
COMPANY: Correct Care Solutions (CCS)
Working at Dekalb County Jail in Decatur,GA
Position: Director of Medical Records/Health Information
Management
Duties:
Review medical records to ensure compliance with State/Federal regulations
Teaching/Training/Overseeing fourteen(14) Medical Record Clerks and One(1)Medical Record Supervisor
Generate and Review Policy and Procedure Manual
Release of Information
Identifying and Organizing Record Storage areas
Record Destruction
Record Retrieval for Inmate Clinics, Providers and Hospitals
Implement/Training/Oversee Electronic Medical Records (EMRA) for Inmates Patient Care
Assisting client prior to, during and after Go-Live Date of EHR
Attend weekly and/or monthly Go-Live meetings
Conduct audits to determine User Strength Ability for EHR
Correct EHR errors made by clinical/non clinical staff
Hiring/Firing/Counseling HIM Clerks
Assisting HIM Clerks with Scanning/Indexing Records
Monitor percentage of scanned/index EHR
Prepare Indexing/Statistical Reports for Client and Corporate
Attend and Report for Quality Assurance Monthly Meetings
DATES: January 2011 - November 2011
SALARY: 70,000
_______________________________________________________________
COMPANY: LTD Medical Record Consulting Services, Inc
Central Florida Record Destruction Services, Inc
Po Box 680797
Orlando, Florida 32868
Position: Health Information Consultant for various Long Term
Care/Dialysis Ctrs.
Marketing/Sales Representative
AR/AP/Bookkeeper
Medical Record Chart Reviewer
Medical Record Educator
Duties:
Review medical records to ensure compliance with Medicaid, Medicare and Facility standards in various Long Term Care and Dialysis Centers
Paper shredding/recycling for organizations
Accounts payable and receivables
Teaching/Training/Overseeing Medical Record Directors in various locations
Generate and Review Policy and Procedure Manual
Conduct training seminars
Generate Action Plan for Medical Record Directors
Market and Advertising
Utilize/Review Electronic Health Records
Attend trade shows
Release of Information
Complete and Submit Medical Record Consulting Reports to Administrators and/or Corporate Directors
Lead/Attend Medical Records Status Meetings
Review/Monitor Record Storage areas
DATES: March 1996 - January 2011
SALARY: 95,000 - 110,000
_______________________________________________________________
COMPANY: Manatee Health and Rehab Center
POSITION: Medical Record Director
DUTIES:
Chart auditing, chart analysis, chart runner, medical record training
Develop/Update Medical Record Policy and Procedure Manual
Generate/Submit statistical reports to Nursing Home Administrator
Monitor storage area and/or storage company
Release of Information
Record Destruction
DATES: 1993-1996
SALARY: 35,000
_______________________________________________________________
COMPANY: Tallahassee Memorial Hospital
POSITION: Medical Record Supervisor
DUTIES:
Oversee 10 -12 employees
Manage/Oversee the following:
Doctors Dication Lounge
Records Room
ER Records
Chart Assembly and Chart Analysis
Coverage for call outs
Chart runner
Release of Information
Record Storage areas
DATES: 1992-1993
SALARY: 25,000
_______________________________________________________________
COMPANY: Medifax Transcription Service
POSITION: Office Assistant
DUTIES:
Transcriptionist
Reviewing transcription reports
Filing transcription reports in Doctors Dictation Lounge
Work closely with Medical Record Directors
Coordinating day to day operations
DATES: 1989-1992
SALARY: 18,000
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SPECIAL SKILLS/QUALIFICATIONS
Ability to work under pressure
Ability to clear up medical record backlog
Ability to oversee multiple facilities
Ability to handle multiple assignments
Ability to teach and learn
Marketing/Sales
Schedule/Coordinate events
Promote community awareness
EDUCATION
St Petersburg College
1993
AS. Health Information Management
BS in Public Health
FUTURE GOALS
Obtain my RHIA
Secure a Master Degree in Public Health and Mass Communication
Secure a Ph.d in Public Health
INTEREST/ACTIVITIES
Reading
Writing
Community Involvement
CERTIFICATES
Register Health Information Technician (RHIT)
PERSONAL REFERENCES
1. Yvette Jiles, Business Owner
Lithia Springs, GA
2. Dr. Gerald Hassell
Lawrenceville, GA
3. Jonathan Small, RN
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