Sales Customer Service

Sarai M Castanon

Direct: 408-***-****

Email: *************@*****.***

Career Focus

Energetic Sales Manager with over 6 years of client focused sales experience. Independent worker with strong communication skills.

Summary of Skills

• Self-Motivated Territory sales experience

• Goal-Oriented Strong lead development skills

• Highly Competitive Computer skills (Microsoft Word, Excel Etc.)

• Networking Skills Excellent negotiating tactics

• Staff training/development

Accomplishments

• Increased sales by 25% over a two year period.

• Led a team of 15 representatives in meeting and exceeding all goals.

• Helped design and execute a one month training program for agency sales team, increasing employee productivity and product knowledge.

• Achieved status as the number one supervising agent in sales performance nationwide. As well as top 10 Managing Agent 2 years running nationwide.

Professional Experience

Master General Agent

January 2008 to Current

American Income Life – Concord, CA

• Found and selected high quality candidates to become career insurance service professional with American Income Life.

• Trained new associates in all aspect of insurance and financial service sales and service in classroom, in one-on-one sessions, and in client meetings.

• Provided coaching and guidance to new associates on developing their business practice.

• Worked with other members of the local management team to help the office continue to grow.

• Created a full and extensive training in Spanish in order to reach the Latin Community and assist them in their insurance needs.

Sales Manager

January 2007 to January 2008

Digital Connection – San Carlos, CA

• .Exceeded area sales objectives by coaching, motivating and encouraging sales team.

• Interviewed, hired, and made necessary discipline decisions including terminations for store employees.

• Maintained ownership mentality and accepted personal accountability for store performance.

• Monitored the customer experience and ensured excellent customer service was being delivered.

• Analyzed business reports to formulate action plans for positive performance.

• Developed employees for growth and promotion.

• Resolved customer complaints in a timely manner.

• Facilitated weekly personnel training/educational sessions.

Facilitator for Domestic Violence

December 2006 to December 2007

WAVES (Working Against Violence Educational Services) – Campbell, CA

• Facilitated both male and female domestic violence groups for perpetrators for 52 weeks.

• Strictly adhered to the treatment and intervention standards in conducting groups for perpetrators.

• Enforced group members to the group rules

• Kept all group member files current with contact reports following each session, as well as notes on any between session contacts.

• Wrote timely and professional reports to the courts on clients as required by Probation or referring source.

• Remained current in the field of Domestic Violence.

• Conducted orientations for clients.

Sales Representative

March 2004 to November 2006

Cingular Wireless – Union City, CA

• Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects with an 85% success rate.

• Developed my own log to tract and monitor personal sales opportunities, deals in progress and finished contracts.

• Maintained strong knowledge of all company products, pricing plans, promotions, and service features.

• Provided efficient, courteous customer service and assistance in all aspects.

• Recognized as top sales generator, surpassing all quotas for 12 months consecutively.

Sales Consultant / Administrative assistant

January 2003 to March 2004

Everything Wireless – San Jose, CA

• Organized and maintained store inventory.

• Made order’s when needed from manufacturers.

• Processed payroll for all employees in all 3 locations.

• Assisted Management with any reports, scheduling of employees or handling customer complaints.

• Maintained own sales quota achieving all goals every month.

• Maintained knowledge of Sprint PCS, Verizon Wireless, T-Mobile and Dish Network in order to fulfill all customer needs.

Professional Affiliations

Currently working as a volunteer with WOMANS INC, an organization strictly focused on improving and aiding the lives of Women and Children whom have suffered from Domestic Violence.

References available upon request.

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