Global Process Director

BRION PECK http://www.linkedin.com/in/brionpeck

**** ****** ******* **** *********, PA 15001 412-***-**** ******@*******.***

CUSTOMER AND TECHNICAL SERVICES DIRECTOR

Performance & Productivity Improvement / Systems Analysis / Cost Control / Lean Six Sigma / IT & Business Process Design / Automation / Security / R&D / Global ITIL / Offshore

I direct programs and projects to focus the delivery of products and services, maximizing profitability. Combining creative, technical, marketing and management capabilities, I lead diverse technical teams and business units to improve processes, implement automation, increase productivity and reduce expenses.

 Directing customer-focused information/technical development projects and departments

 Building consensus, getting results among cross-functional teams across multiple disciplines

 Creating and implementing customized strategic and tactical business and operational solutions

 Recruiting and leading high-performance, multi-national, multi-site teams

 Developing and delivering projects on time and within budget

A natural, innovative leader with a hands-on, get involved approach, I excel at developing and implementing profitable solutions to complex challenges. Articulate, persuasive and persistent, I work easily with people at every organizational level, achieving superior results in a timely way. I am a good public speaker and trainer.

SELECTED ACCOMPLISHMENTS

Developed Automated Solutions. Manual systems required an average 43 days to resolve help desk requests. Evaluated, designed and implemented web-based solution. Fully automated routing request process to designated managers and delivery teams. Reduced process time to less than five days. Eliminated help desk processing.

Designed New Planning Processes. Tasked to create systems used to assign US Airways flight crews. Consulted as technical advisor to 25 Crew Planning analysts. Reduced flight crew scheduling matrixes, saving $102M.

Defined Global Support Systems. No formal processes were in place to standardize EDS global support. Worked with corporate process leaders to define, implement ITIL framework, bringing consistency to support and service.

Resolved Client Security Concerns. Hired to restore customer confidence in security products and processes. Met with clients and support teams to define service levels. Developed new support models. Identified automation improvements. Set customer expectations on definition of requests, retaining major EDS clients.

Unified Diverse Systems Architecture Teams. Continental Airlines and EDS infrastructure teams worked independently on critical systems. Organized both teams to initiate an Architecture Review Committee, reviewing and approving application changes and engineering work orders. Reduced overall incident requests.

CAREER SUMMARY

Global Process Director, EDS an HP company, 2006 to 2009. Led ITIL process implementation for Global Information Security. Directed staff of 10, managing engineers as part of the Center of Excellence. Recommended changes to improve governance, risk and compliance processes and tools. Managed $8M budget.

Regional Manager of Information Security, Global Information Security, EDS, 2004 to 2006. Managed team of 125 providing all levels of information security to two data centers. Worked as liaison between internal and external vendors, overseeing contracts/services. Implemented programs to upgrade IT security. Managed $20M budget.

Tower Lead – Production Support, EDS, 2003 to 2004. Provided leadership to various EDS technical towers and Continental Airlines development staff. Created new support solution models to obtain new business. Reviewed key infrastructure and development projects for production support requirements. Directed seven staff and $2M budget.

Director of Applications Development, EDS, 1998 to 2003. Directed application development and IT support for the system control center of a major transportation client. Led diverse team to develop and implement critical services, improving operations. Handled client relations. Managed 40 and $8M budget.

Earlier: Manager of Information Technology, Multiple Business Units, US Airways. Directed IS and Operations Research staff on development of new applications and algorithmic performances. Systems Manager, US Airways. Served as project lead to build automated system to forecast staffing requirements.

Personal: I enjoy a variety of sports, including college and professional basketball and football.

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