_____________________________________________________________________________________

• Check to ensure that appropriate changes were made to resolve customer’s problems

• Customers needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

_____________________________________________________________________________________

AWARDS

Field Sales Representative of the Year 2004

Field Sales Representative of the Month 2005

Certificate of Merit 2006, 2007, 2008

_____________________________________________________________________________________

EMPLOYMENT HISTORY

Cross mark Home Improvement Services, Plano, Texas: Promotions as follows: Field Sales Representative (2003-2004); District Sales Manager (2004 -2009)

Home Depot, Upland, California: Appliance Sales Associate (1996-2000); Cashier (2000-2003)

Hughes Market, Pacific Palisades, California: Promotions as follows: Checker (1980-1994); Price Integrity (1994-1996)

_____________________________________________________________________________________

EDUCATION

Diploma El Camino High School Woodland Hills, California

_____________________________________________________________________________________”References provided upon request”

_____________________________________________________________________________________

MANAGEMENT, SALES, MERCHANDISING, CUSTOMER SERVICE

_____________________________________________________________________________________

Results oriented manager with over 10 years of experience in customer service. Extensive qualifications in all aspects of customer service process including supervisory experience in customer relations. Skilled at problem resolution in a fast-paced environment. Excellent interpersonal skills; excel in assuring that customer needs are met and satisfactory answers to problems and questions are provided. Commended by management, colleagues, and customers as having:

Proven leadership skills; hands on management style.

Excellent oral and written communication skills. ____________________________________________________________________________________MANAGEMENT

• Trained and supervised a staff of 25 field sales representatives within a 100 mile radius from Antelope Valley, Glendale, Santa Clarita, and the San Fernando Valley.

• Implemented organizational and time management techniques to increase productivity

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files, and records, designing forms and other office procedures and terminology

• Rectified underperforming field sales representatives by having weekly conference calls; included personnel in planning and decision-making process

SALES

• Cultivated relationships with managers and buyers of major home improvement chains and increased frequency of contact

• Presented new items and lower price points to major home improvement chains to compete with discount chains

• Directed, motivated and instructed in performance of work duties and familiarized with company policies

CUSTOMER SERVICE

• Hired, trained, and supervised a sales force of 25 throughout territory to have a “customer first” philosophy

• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

_____________________________________________________________________________________

• Check to ensure that appropriate changes were made to resolve customer’s problems

• Customers needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

_____________________________________________________________________________________

AWARDS

Field Sales Representative of the Year 2004

Field Sales Representative of the Month 2005

Certificate of Merit 2006, 2007, 2008

_____________________________________________________________________________________

EMPLOYMENT HISTORY

Cross mark Home Improvement Services, Plano, Texas: Promotions as follows: Field Sales Representative (2003-2004); District Sales Manager (2004 -2009)

Home Depot,Upland,California:Appliance Sales Associate(1996-2000);Cashier(2000-2003)

Hughes Market, Pacific Palisades, California: Promotions as follows: Checker (1980-1994);Price Integrity(1994-1996)

_____________________________________________________________________________________

EDUCATION

Diploma El Camino High School Woodland Hills, Ca.

_____________________________________________________________________________________”References provided upon request”

Contact this candidate