High School Quality

CURRICULUM VITAE

Hema.R

Tel No: +91-994*******

Email: **********@*****.**.**

Career Objective:

To apply academic knowledge, professional experience and skills gained for the growth and development of the organization, which recognizes my talents and experience.

Key skill:

• Dynamic, achievement-focused leadership.

• Ability to work well with individuals at all levels.

• Excel – Vlookup, Concatenate, Pivot, Hyperlinks etc.

Professional experiences:

Company: Xchanging

Designation: Subject Matter Expert

Department: Accounts Payable & Receivable – May 2007 to April 2009

Reinsurance Technical Accounting – April 2009 to May 2012

Period: From 10th May 2007 to May 2012

Transition: Transition of process (from UK).

Organizational Profile:

Xchanging is a totally integrated, global service delivery system that offers a complete array of IT and business process outsourcing services. These services are combined with a strong onshore presence in the client’s home country and the expertise in knowledge based processing to take outsourcing to a new level of efficiency and quality improvement.

Work Experience:

• Deliver reports on daily, weekly and monthly basis without breaching SLA of the team.

• Handling various client portfolios which include Europe, Japan, Canada Caribbean, Latin America

and Australia countries business.

• Reconciliation of client ledger with our books.

• Transmitting funds between clients and their reinsurer.

• Chasing clients via e-mails along with their updated positions on their policies.

• Constant interaction with the Clients directly through e-mails.

• Efficiently answering queries from clients and underwriters.

• Keeping up to date with new legislation and technicalities.

• Handling Ad-hoc requests received from the client.

• Endeavour and maintain service delivery to agreed standards for a portfolio of accounts.

• Dealing with the relevant people at division for their assistance in relevant issues.

• Ensure all remittance from the client is properly allocated and the relevant people in the division are

Informed.

Additional Responsibility:

• Conducting training programs with respect to the process.

• To do the Quality Check for the team and ensure quality standards are met in day-to-day operational activities.

• Imparting training and knowledge to colleagues, trainees and new recruits in the team.

• Query resolving for the team.

• Upgrading team on the process changes.

Academic Credentials:

Qualification:

Standard/ Degree School/Institution Board/University

Masters in Science (Bio Chemistry) Oxford College Bangalore University

Bachelor's Degree in Science Sri Jagad Guru Renuka College Bangalore University

Pre-University college (12th) Bangalore Mahanagara Palike Pre-University College Bangalore University

Secondary Education (10th)

B.S.A.P Girls high School Karnataka secondary education examination board

Awards\Membership:

• Active member of organizing committee and Ideas Academy committee.

• Best good going award for the 4th quarter 2009

Personal Details:

Contact Address : No: 26, 1st Main Shreyas Colony, Gawrava Nagar, Near Kanishka Diagnostic centre, J.P.Nagar 7th Phase, Bangalore 560078

Date of Birth : 25th January 1978

Marital Status : Married

Languages Known : English, Hindi, Kannada

DATE:

PLACE: (Hema.R )

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