Manager Customer Service

Paula White

**** *. ****** **. #*

Los Angeles, CA 90008

Phone: 213-***-****

E-mail: ********.**@*****.***

Summary: Professional manager with years of proven leadership skills. Expert in running a successful operation. Communicate effectively via email, text, and reports, able to lead meetings.

Job Objective: BUS DRIVER, 19 years experience

BARTENDER/MANAGER, 7 years experience

MANAGER/SUPERVISOR, 12 years experience

Experience:

Job Title: Bus Driver

Employer: Tranportation Concepts, Redondo Beach,CA

Length: 10 months

Duties: Transport passengers in city vehicles, to designated stops within the Palos Verde, Redondo,Hermosa and Manhattan Beach areas in a safe and timely manner. Give information,assess traffic conditions, transmit on 2 way radio, while providing excellent customer service.

Job Title: Assistant Manager/ Bartender

Employer: Dynasty Restaurant, Inglewood, CA

Dates: 1/03 to 05/11

Duties: First point of contact for guest and venders. Scheduled employees, calculated payroll, trained new hires. Assigned work areas. Set up and take down bar using state sanitation guidelines. Mixed and served drinks and food to guest satisfaction. Tracked and ordered inventory. Collect monies and close out cash drawers at the end of shift. Resolved issues always ensuring a satisfactory outcome with an emphasis on customer retention.

Job Title: Shift Manager

Employer: Destination Shuttle Services, Los Angeles, CA

Dates: 9/09 to 10/10

Duties: Supervised 80 plus drivers who safely transported passengers of major hotels to and from Lax. Trained, and motivated drivers to give exemplary service. Responsible for tracking attendance and workers compensation claims. Fueled propane buses and reported mechanical problems.Completed shift reports as well as accident reports. Responsible for returning lost and found and following DOT testing regulations.

Job Title: Manager

Employer: Avis Rent-A-Car Systems Inc., Los Angeles,Ca.

Dates: 1/99 to 1/01

Duties: Supervised 60 drivers,in the bus department at LAX. Interviewed and hired employees, monitored benefits and workman compensation claims. Scheduled employees, issued disciplinary action. Motivated drivers to give exemplary service. Devised a method to pick up passenger with 100% timing which is still being used today.

Job Title: Supervisor / Dispatcher

Employer: Hertz Rent A Car, Los Angeles,Ca.

Dates: 4/90 to 1/99

Duties: Supervised 40 employees per shift. Trained employees and issued work schedules including overtime, in accordance with the local union. Tracked inventory and rentals to ensure customer specifications were met. Able to be proactive and trouble shoot. Handled customer situations and achieve satisfactory results.

Skills: MANAGER, DISPATCHER, CUSTOMER SERVICE, SALES, PROFESSIONAL BUS DRIVER

Education: Leadership certifcate from Los Angeles Sherriffs Dept.

Certificate of career development from LA Urban League

Commercial Driver with passenger and airbrakes

Licensed Bartender

CA Drivers

License Class: B (bus15 passengers or more)

Willing to relocate: Yes

Additional Comments: Able to motivate others, determined, punctual, resourceful, work well under presure, forsee potential adversities and always show a sense of urgency.

References: Available on request

Contact this candidate