Administrative Assistant, Executive Assistant

Norriel Johnson **** Belcrest Hou,TX ***** 832-***-**** ______________________________________________________________________

OBJECTIVE: To obtain an office/clerical position in which my customer service, bookkeeping, personal, clerical and general office skills will contribute to greater office efficiency and productivity.

EXPERIENCE:

Interfaith Ministries for Greater Houston

Office Assistant/Receptionist

10/2010-Present

Accomplishments:

• Promptly, accurately, professionally, and courteously receives all incoming telephone calls that come into the main campus phone number. •Promptly, accurately, professionally, and courteously assess received calls/inquiries and direct them to the appropriate person or department. • Be adept at using all features of the telephone system and voice mail. •Maintain knowledge of current postal regulations and services frequently used by the campus. •Prepare and process outgoing mail including calling FedEx for pick-ups, preparing certified/overnight/return receipt mail, knowing where to code the expense at the school level. •Open as applicable, delivered mail and sort into appropriate mail boxes for distribution. •Sign for deliveries when necessary and notify recipients. •General copying, faxing and filing • Be in charge of the company vehicle check-in/check-out process; ensuring employees are following the procedures. •Perform routine office and clerical tasks necessary for the campus operation, may assist with overflow work; to include typing, filing, proofreading, and data entry.

PLS Loan Store

Assistant Manager

08/2009- 11/01/2010

Accomplishments:

• Provide outstanding customer service, and establish special business relationships with our customers so that they will choose to do business with us rather than our competitors.

•Answer the telephone promptly using excellent telephone etiquette.

•Service customer accounts making sure that all documentation is complete, accurate and filed away properly.

•Make daily courtesy reminder and collection calls and send letters to customers with returned checks.

•Track and process customers’ returned checks

•Complete daily reports and open and close the store when scheduled

•Make periodic trips to the bank to make deposits and force clear customers returned checks.

•Help establish weekly and monthly goals with the Store manager

•Prepare legal files on bad debt accounts for Small Claims Court

•Assist the Store manager in implementing strategies to help meet store goals and objectives

•Help resolve accounting, auditing, legal and customer service issues.

•Perform other duties or instructions legally required by management

Marathon Oil Corporation

Office Assistant

06/2006 - 1/2008

Accomplishments:

• Organize orientation binders for new employees.

• Responsible for getting invoices paid on time through SAP

• Responsible for providing Certificates of Coverage for employees that went overseas.

• Confer with Vendors to resolve problems daily.

• Prepared packets for HR Consultants to conduct interviews with

separating employees.

• Keeping records of exiting employees files on Excel and later

sending them to our offsite location.

• Processing tuition reimbursement for our employees through PASSPORT

• Filed Invoices

• Assisted the upper chain of command with special projects.

• Organize and maintain paper and electronic files

• Conduct research

EDUCATION:

H.S. for Law Enforcement/Criminal Justice Houston, TX

09/2003-05/2007

Lamar University Beaumont, TX

01/2008-05/2008

Houston Community College Houston, TX

Currently

SKILLS:

• 10- key by touch

• Typing 50-65wpm

• Data processing

• Microsoft Office (Word Excel, PowerPoint)

• SAP software

• RSS software

• Livewire software

• Customer Service

• Heavy cash handling experience

• Good personnel and management skills

• Collections

•Front Office Support

•Processional Phone Communication Skills

•General Client Contact

•Document Scanning

•Document Filing

•Document Login/Log out Functions

•File Room Maintenance

•Account Support Functions

•General Office Duties

Contact this candidate