Trainer/Office Manager/Adm inistrativ e Assistant

Attached is my resume-as you can see from the above title-I have also been an Office Manager as well as an Administrative Assistant.

Below is my resume:

SUSAN BROZINSKY 10 Sunwood Circle Central Islip, NY 11722

Cell Phone: 631-***-**** Phone# 631-***-****

PROFICIENCIES:

Over fifteen years experience as a Training Manager, Project Manager, Corporate Trainer, and Platform Instructor. Working closely with Management of all levels and external clients.

EDUCATION:

Master of Business Studies, Baruch College

Bachelor of Science in Management and Communications, Adelphi University

Permanent State Certification as Business Education Teacher

Part-time Evening Instructor at Katharine Gibbs Organization and New Horizon Computer Centers.

All Soft Skills, Created Help Desk Procedure Manual and taught course, Business Ethics, Office Procedures, Microsoft Office, Office Organization, Customer Support Systems, Procedures for Professionals, Basic Office Skills

COURSES AND FACILITATED SEMINARS GIVEN IN THE FOLLOWING SUBJECTS:

Computer Systems and Courses: IDX-Allscripts, Microsoft Suite (Expert in Word, Excel, PowerPoint, Access), Microsoft Outlook, Intra and Internet, E-Commerce, Group Wise/Lotus Notes, ACT.

Professional Development Programs: Soft Skill training, Customer Service Skills, Writing Effective Letters, Reports, and Memorandums, Effective Research Techniques, and Preparing and Delivering Effective Presentations, Leadership Skills, Presentation Skills, Oral Presentations, Communication Skills, Verbal and Non-Verbal Skills, Business Communications, Time Management. Telephone Skills, E-Learning, Adult Theory, Project Management.

CORPORATE EXPERIENCE:

August 2005-December 2007 - Implementation/Training Specialist-QLIMG-Healthcare Company

Head Trainer for New Hires training and implementation of Q-Docs-IDX-Allscripts-Program. Part of team to develop documentation to be used as hand-outs for new modules and implementation at 22 locations in Queens/Long Island. Lead support analyst for problem-solving issues. Worked in Help Desk - Call Center. Provided training in Word, Excel, Access and PowerPoint for Office Managers and staff.

February-2003-June-2005: Training Manager- Lanco Corporation

Trained new employees in all facets of Company policy and operations. Part of Management team in developing new working flow ideas and training for company. Interaction with Customer Service Manager to develop proficient techniques to stimulate customer service. One-on-one training in Time Management, Leadership & Motivational skills with Upper Mgmt and staff of different Depts. Development and Implementation of Job descriptions for all employees.

October-2000-January-2003: Training Manager-Curran & Connors, Inc. - Annual Report Design Co.

Designed, developed and delivered training on various topics such as management, leadership, sales and systems. Developed & Implemented Needs Assessments Program for entire company, then utilized results to develop training programs for Sales, Art, Finance and Administration departments. Wrote, developed and implemented job descriptions. On-going training for Admin/Finance departments in Microsoft Office & in-house programs. Worked with Senior Management and arranged on-going training programs for new employees, as well as on-going training programs for both Sales and Design.

June 1998-September-2000: A.B. Computer Systems, Inc.-Reseller of SBT Software

Training and Development professional with extensive experience in the full training project life cycle including the analysis, recommendation, design, development, delivery, and measurement of blended learning solutions. Served on committees to educate users on future enhancements to the system. Trained users and Management on new software updates. Converted and implementation of new version of software.

November-1986-May-1998: Training Specialist-Nassau BOCES

Trained school districts on Pentamation Software which included Accounting, Payroll, and Human Resources modules. Developed course manuals and rolled out software for upgrades. Classes were one on one as well as groups of 15-20 people including Administrators of School districts.

Contact this candidate