Customer Service Sales

Elizabeth D. Santiago 917-***-****

*** ******* ******, ***. **, Brooklyn, NY 11206 ********@*****.***

Professional Profile

I consider my professional and professional background to be relatively well-rounded. I’ve worked in various industries and have developed various skills in each work environment that I believe make me well suited and well qualified to work anywhere.

• Customer Service Experience

• Excellent coordination in a group environment

• Operation of heavy equipment and large industrial vehicles

• Record of safe operation in dangerous and congested work area • Experience working under pressure and time constraints

• Preparation for tasks throughout the day with no supervisory input

• Certified Pushback Driver (Moving aircrafts to and from gate via tow tractor)

• SafeTrac Certified (Operation of scanners keeping track of bags and cargo electronically)

Professional Responsibilities

Delta Air Lines

• Marshaling (parking) and dispatching aircrafts in a timely and efficient manner.

• Wing-walking, marshaled and dispatched aircrafts.

• Maintaining the appearance, safety, cleanliness and organization of assigned gate, spot or pad.

• Carrying, transporting, loading and unloading passenger bags, cargo and other various checked items.

• Preemptively providing customers with any assistance or information they may require.

• Equipment setup and recovery - recovering my area's vehicles and equipment prior to aircraft arrival from other areas in the airport.

• Supplying flight crew with load sheet paperwork with notes of any security-sensitive items loaded in addition to a passenger count, and bag count of standard checked bags, heavy checked bags and valet carry-on bags.

• Enduring harsh weather conditions 400 yards away from the water of Jamaica Bay (facing the water directly) for extended periods of time.

• Coping with poor and limited equipment and making the best of it.

• Agent in charge of my gate and crew. In charge of coordinating efforts of each individual assignment.

Servisair

• Loading and offloading luggage to/from aircrafts.

• Cleaning and restocking aircraft cabins (from the galley to the lavatory).

• Supervised aircrafts remaining overnight.

Bronx Zoo

• Memorized a thirteen and a half page informative script to read to passengers.

• Learned how to operate a nine car, 108 passenger train.

• Meet and greet passengers.

Sam Goody

• Worked as a cashier.

• Customer Service.

• Helped maintain merchandise stock and price changes.

• Handled phone calls and some light computer work.

Bath & Body Works

• Took cash and credit card payments for purchases.

• Provided the “Total Customer Experience”.

• Expanded customer sales by suggesting add-on merchandise.

• Customer interaction.

Chuck E’ Cheese

• Learned the functions of a customized cash register that placed food orders.

• Restocked merchandise and exchanged tickets for prizes.

• Bussed and cleaned tables making sure children and family members were accounted for upon entering and leaving.

• Dressed as Chuck E’ the mouse.

Work History

Customer Service Agent/Baggage Handler Delta Air Lines

John F. Kennedy Int’l Airport Feb. 2008 - Present

Baggage Handler Servisair

LaGuardia Airport Sep. 2007 – Nov. 2007

Monorail Tour Guide & Driver Bronx Zoo

Bronx, NY Apr. 2006 – Oct. 2006

Sales Associate Sam Goody

Queens, NY Nov. 2005 – Apr. 2006

Sales Associate Bath & Body Works

Queens, NY Sep. 2005 – Nov. 2005

Associate Chuck E’ Cheese’s

Queens, NY Jun. 2004 – Aug. 2004

Education

Airport Management/ Air Traffic Control Vaughn College of Aeronautics & Technology

East Elmhurst, NY Incomplete

Police Studies John Jay College of Criminal Justice

New York, NY Incomplete

No Major Saint John’s Preparatory High School

Astoria, NY High School Diploma

References

References are available upon request.

Contact this candidate