Customer Service Administrative Assistant
Resume:
Shaquania Burgess
803-***-**** * ***********@*****.***
Customer Service /Office work
*Seeking to explore new challenges in customer service and doing office work. I offer 5 years of customer service. Including 1 year of customer service in retail and 1 year experience in call centers. Furthermore, a couple of months in the office environment doing clerical work.
*I am a quick learner who has experience in customer service which includes cashier skills, sales, selling credit,enrolling customers in insurance, restaurant,troubleshooting for customers and call center experience with inbound and outbound calling. Experience in office work includes clerical work, where I had to check voice-mail, email, mail,copy and fax information. I Have great communication skills. I'm an expert in Microsoft office software including Excel, Power-point, Word. I type an average of 50 wpm. Great personality, reliable, very friendly and always keep a smile on my face. Most of my previous jobs are through the temp agency for Kelly Services.
Professional Experience
Administrative Assistant,Deer Meadow Village Apartments(Kelly Services), Columbia, SC 01/2012-01/2012
*Greet future and current residents
*Fax information
*Organized folders
*Check packages and work orders
*Answer telephone calls
*Did outbound calls on specials for future residents
*Closed office at night
CSR, Access to Care(Kelly Services), West Columbia, SC 01/2012-01/2012
*Inbound and outbound calls
*Enter data in computer
*Set up urgent trips for Medicaid members
Assist in Medical Records, Gentiva(Kelly services), Columbia, SC 11/2011-12/2011
*Find and sort medical records
*Copy medical records and place in correct folder
Office Assistant, Allstate(Kelly Services), Columbia, SC 09/2011-12/2011
*Answer telephone calls and take messages for agent
*Forward calls to agent
*Mail out information to customers
*Put data in the computer
*Do outbound calls to customers
*Do anything else that the agents want me to help out with
Customer Service/Technician Receptionist, CSL Plasma, Columbia, SC 06/2011-08/2011
*Answer telephone calls
*Answer donor questions
*Enter donor information in computer
*Check donor blood pressure, iron and protein
*Evaluate donor to make sure they're able to donate plasma
* Telemarketing, Allstate(Kelly Services), Weaverville, NC 09/2010-11/2010
* Monitor and report on telemarketing activity.
* Send out mailings to potential customers.
* Track reports on database.
* Forward leads to salespeople.
* Answer telephone calls from potential customers and answer any questions that they have.
* Read from script to persuade potential customers.
* Outbound calling.
Clerical/Call Center, GIS(Kelly Services), Chapin, SC
05/2010-07/2010
* Job and school verifications, and background checks on applicants for employers.
* Call jobs and schools to verify applicant dates, job title and verify that applicant was there.
* Email and call applicants if there was trouble on verifying their information.
* Notify employer on results of job and school verification and background check.
* Obtain additional information from applicants to verify verifications.
* Fax and mail information to employers and applicants.
*Outbound calling.
Retail, Bath and Body Works, Columbia, SC
10/2009-12/2009
* Experience in retail sales and customer service.
* Operated cash register.
* Set up displays.
* Performed other duties as required or assigned.
* Greet customers when they walk in the store.
* Maintained a neat and well stocked area.
* Remind customers of the sales in the store.
* Do demonstrations for customers.
Earlier Work Experience
Call Center(inbound calls), Teleperformance, Columbia, SC 03/2009-07/2009
Call Center(inbound calls), Palmetto GBA(Kelly Services), Columbia, SC 11/2008-01/2009
Retail, Sears, Columbia, SC 05/2008-10/2008
Food Service, Dominos, Irmo, SC 12/2005-04/2006
Education
Dutch Fork High School, Irmo, SC 08/2002-05/2006 Diploma Received
Greenville Technical College, Greenville, SC 01/2007-05/2008
Midlands Technical College, Columbia, SC 08/2008-05/2009
Mars Hill College, Mars Hill, NC 08/2010-12/2010
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