Customer Service Representative

Nicole Ifemembi: ***** Hillside Springs Cir Houston, TX 77084 281-***-****

**************@*****.***

Professional Skill

Proficient in CPT, ICD-9 and HCPCS coding

Familiar with ICD-10 coding

Experience in accurate data entry

Certified In CPR, Blood Borne and Air Pathogen

Knowledge of medical terminology

Responsible for accounts receivable and accurate cash flow

Knowledge of insurance procedures including verification and preauthorization

Experienced in operating switchboard

Excellent customer service skills regarding customer concerns and complaints

Proficient with Microsoft Office software (Excel, Windows, and PowerPoint) and medical office software (Medisoft and Medical Manager)

Organized files and office supplies, and inventories

Accurately schedule appointments, and merchandise pick-up

Aware of HIPPA policies and procedures

Created electronic medical records by entering in demographic information, faxed in from different clients.

Experience

Present Dean’s Professional Houston, TX

Medical Billing and Coding

12/2011 Access Mediquip Houston, TX

Intake Specialist (Extern)

09/2010-01/2010 Rooms to Go Katy, TX

Office Assistant

04/2010- 09/2010 Precash Houston, TX

Customer Service Representative

04/2009-04/2010 U-Haul Katy, TX

Customer Service Representative

05/2008-04/2009 Macy’s Department Store Oklahoma City, Ok

Merchandiser

Education

01/2011- 01/2012 Fortis College Houston, TX

Medical Billing and Coding Specialist

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