Administrative Assistant Customer Service
Resume:
La Tonya Bautista
Long Beach, Ca 90802
***************@*****.***
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Skilled in tracking data, preparing reports and generating business communications…. Strong planner and problem solver, who readily adapt to change, work independently and exceeds expectations. Considered highly motivated with strong work ethic and meet tight deadlines without compromising quality.
EDUCATION
May 2008 Bachelor of Arts in Public Administration
California State University Dominguez Hills
Carson, CA.
June 2002 Associate of Arts in Criminal Justice
El Camino Community College
Torrance, CA.
June 2002 Associate of Science in Liberal Studies El Camino Community College Torrance, CA
PROFESSIONAL EXPERIENCE
January 10, 2009 – Present Crisis Respite Program
South Bay Vocational Center
1526 240th Street Harbor City, CA 90710
Title: Counselor
Contact at-risk youth providers and school personnel in contracted areas and provide information regarding project services.
Maintain accurate case files; collect and report data as needed for reports and evaluation.
Provide referrals for youth to clients from diverse language and cultural backgrounds
Consult with clinicians regarding program and client issues.
Review client charts for missing documents, and bring to the attention of clinicians.
Prepare all documentation on compliance with Federal, State, City and Agency guidelines.
Conduct all intakes, contract management and contract eligibility forms
Make home and school visitations as needed.
Ensure that children are enrolled or reinstated into appropriate school settings/job training programs and are compliant with court orders and treatment plans.
Meet regularly with case managers and or Lead Case Manger to create and implement education/recreational activities and to discuss relevant issues.
Create partnerships between neighborhood/city agencies that have children /youth programs and serves as liaison between them and COH, work closely with DCPS Office of Transitory Services, work with development staff on fundraising needs.
Assist in facilitating community meetings.
Participate in staff training and partner meeting.
Maintain cooperative and respectful working relationships with other DESC staff and staff of other agencies.
Actively participate in staff meetings and in –service trainings.
Work in compliance with state regulations, Los Angeles County policies and procedures and DESC.
Provide ongoing assessment, crisis stabilization, engagement and short-term case management services to youth and family.
July 2007 – December 2009
Changing Phases Foundation Inc. 4067 Hardwick Ave Suite 402 Lakewood, CA 90715 Title: Purchasing Director
Mastered purchasing and vendor relations from both
sides while negotiating with 190 accounts.
Rebuilt and managed team of 12 personnel. Met all
objectives to improve shipping and inventory.
Quickly increased shipping accuracy from 94% to 98%
by replacing personnel and increasing morale.
Negotiations, contract pricing, cost reduction,
forecasting and vendor relations with up to 250
national suppliers.
Managed team of five employees.
Make recommendations designed to reduce costs and improve methods.
Keep perpetual inventory, taking periodic physical inventory; and develop department budget and allocate funds.
May 2004- June2007 Athletics Department
Compton Community College District
1111 E. Artesia Blvd.
Compton, Ca. 90221
Title: Executive Administrative Assistant
Provided administrative support directly to the Director of Athletics
• Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.
• Collect, input and report data.
• On – campus recruitment of students.
• Help coordinate dozens of recruitment events (average of 12 large gatherings per year) that consistently high enrollment levels.
• Co-developed comprehensive, 60- page training manual that enabled faster ramp-up for newly hired support staff.
• Developed innovative Power-Point presentation used by the Office of Admissions and Welcome Center to market executive support programs to potential students.
• Earned excellent marks on performance review, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
• Proofing and preparing presentation, correspondence, memoranda, reports and other documents required by the Director and staff;
• Track and monitors usage of office supplies;
• Analyzes data, organizes and presents power-point presentation;
• Review and submits employee timecards on a monthly basis;
• Verified athlete’s eligibility and scheduled all travel arrangements for coaches and athletes;
• Prepare reports for Title 9 and 22
• Develops and implements administrative and procedural processes to improve accuracy and efficiency;
• Maintenance of workshop registrations and filing of actual attendance rosters; Scheduling of meetings and appointments between Program staff and participants;
• Processing of incoming and outgoing mail; and ensures sufficient office supplies are on hand to support Title 9 requirements.
• Responsible for preparation of a variety of correspondence with Title 9 rules and regulations;
• Solicits vendors for supplies and services to support Title 9 requirement;
• Intake and Processing of Applications.
• Conducts research, analyzes data, organizes and presents information in findings;
• Review and processes purchase requisitions.
April 2000 – May 2004 TITLE III Program
Compton Community College District
1111 E. Artesia Blvd.
Compton, Ca. 90221
Title: Executive Administrative Assistant
• Maintain daily schedule of retention activities;
• Interpret, apply and explain rules, regulations, policies and procedures;
• Handle multifaceted clerical tasks (e.g., data entry, record management and billing) as the assistant to the registrar and admissions offices.
• Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students.
• Quickly became an executive assistant known for “can- do” attitude, flexibility and high- quality work.
• Liaison with Instructors, and Staff members;
• Generate monthly reports utilizing Microsoft programs.
• Maintain monthly financial ledger;
• Initiate correspondence as well as transcribed from dictation.
• Plan itinerary for travel and prepared reports.
Develop department budget and allocate funds.
Responsible for employing qualified and competent personnel.
Maintaining a strong, positive, teamwork-oriented work environment.
May 1998- April 2000 Property ManagerCompany
G.T.E.& A Property Management
3113 Atlantic Blvd Ste. 31
Bixby Knolls, Ca.90807
Title: Property Manager
• Provide direction to the maintenance team program
• Ensure efficient mechanical operations, adequate building and ground cleanliness.
• Preventive maintenance programs to insure preservation, upkeep of the buildings, amenities, equipment, grounds, exteriors, and the overall appearance of the community.
• Provides direction to and implements training to the leasing team to strive towards the highest occupancy possible.
• Resident retention
• Ongoing positive and professional image of the community.
• Employing qualified and competent personnel, and maintaining a strong, positive, teamwork-oriented work environment.
• Moving and leasing renewals.
• Qualifying prospects
• Preparing lease documentation and completing move - in procedures.
• Provide the highest quality possible in resident customer service.
A\WARDS
• March 2007 – 2008 High Honor Society of Phi Kappa Phi
• May 2005-2006 Delta Sigma Scholarship for Academic Achievement
• May 2005 – 2003 High Honor Scholarship
• June 2003 – Internship Johnny
SKILLS
• Knowledge of Microsoft Office Software (Word, Access, Excel, and Power-point)
• Office Management
• Records Management
• Database Administration
• MS Outlook
• Ms Project
References
Available Upon Request
Contact this candidate