Human Resources

Shannon Bell

**** ****** *****, ***. #***

Forest, VA 24551

757-***-**** – ************@*******.***

SKILLS PROFILE

Microsoft Office 97, 03, & 07 (Outlook, Word, Access, Powerpoint, & Excel), PeopleSoft 7.0 & 8.0, HR Perspective, HRAnytime, ReportSmith 5.1, DBS (Rumba) Payroll, ADP PC/Payroll for Windows, Internet Explorer, COBRA Administration Software, COBRA OnQue Technologies, API Timestore PC, TimeTracker Admin, KRONOS Time Admin, MAS90, Unemployment Insurance, Section 125 Cafeteria Plans, 401k/403b Retirement Savings Plans, Defined Benefit Plans, FMLA/LOA, Disability Administration, Health and Welfare Administration, and Flexible Spending Accounts Administration.

EMPLOYMENT HISTORY

Benefits Manager/Leave Administrator 2008-2011

Portfolio Recovery Associates, Norfolk, VA

• Administration of multiple leaves of absence policies for multiple sites; FMLA/LOA, disability, worker’s compensation injuries, and military leave.

• Analyze and provide determination of accommodations in the workplace with regard to the Americans with Disabilities Act.

• Analyze all leave policies and advise of changes including implementation of new policies and procedures.

• Analyze and report trends associated with all leaves of absence.

• Work closely with HR Business Partners and Management concerning leaves and disciplinary action pertaining to attendance violations for multiple states and sites.

• Provide support to HR Business Partners for Employee Relations issues.

• Research and identify possible violations pertaining to leave of absences for multiple states and sites.

• Conduct benefits orientation for new hires.

• Communication with brokers and vendors for benefits offered in multiple sites.

• Adjudication of vendor invoices and problem solving of all discrepancies.

• Maintain benefit and leave related information in HRIS and payroll systems.

• Coordination and communication for benefit renewals for annual open enrollment period.

• Prepare open enrollment information and communications.

Benefits Administrator 2007-2008

CTR Corporation, Hampton, VA

• Administer all benefits offered/available to all employees’ of CTR Corp.

• Process all benefit transactions including new hire/newly eligible notifications and enrollments/cancellations.

• Process COBRA for all Qualifying Beneficiaries.

• Communicate and conduct business with all benefit vendors.

• Adjudicating all invoices from vendors.

• Process all Unemployment Claims for multiple states.

• 401k Administration.

• Manage all benefit communications with all employees’ of CTR Corp.

• Manage all account reconciliations.

Benefits Specialist

2002-2007

Sentara Healthcare, Norfolk, VA

• Administered Short-Term and Long-Term Disability for all applicants.

• Administered premium collection for all employees’ on an unpaid leave of absence.

• Assisted Benefits Associate Team with Tuition Assistance Program and telephone customer service.

• Provided one-on-one customer service for all walk-in employees’.

• Assisted with maintaining department email account.

• Assisted with COBRA and Life Claims in Administrator’s absence.

• Other duties during tenure included but are not limited to the following; COBRA Administration, Flexible Spending Account Administration, Tuition Assistance Administration, Flexible Benefits Administration. Served as member of FMLA Redesign Committee and Appeals Committee.

EDUCATION

Associates of Science – Business Administration 2009

Tidewater Community College, Virginia Beach, VA

Advance Studies Diploma 1995

Churchland High School, Portsmouth, VA

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