Excellent Customer Service Specialist

Kimberly Salzman

*** ****** ***. · Nutley, NJ **110 · Home: 973-***-**** · Cell: 862-***-**** · **********@***.***

Experience

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Corley's Albuquerque Lincoln, Mercury, Volvo

November 2005 - July 2007 BDC Customer Service Specialist/Team Leader Albuquerque, NM

Handle customer's complaints. Answer phones and schedule service and special ordered parts appointments for customers'. Input customers' next oil changes for three months after their last oil change. Input ordered parts per Service Advisor's for customers'. Survey customers' on their service via phone calls.

Dollar Rent-A-Car

January 2003 - October 2005 Customer Service Greeter Albuquerque, NM

Greet customer's as they returned their rental cars, print out receipt for there bill, and handle any problems that might arise from their use of the rental car they had used.

Sever Piano

August 1989 - September 2002 Customer Service Representative/Piano Technician Albuquerque, NM

Answer incoming calls and schedule piano moves for customers. Help refurbish old pump organs and player pianos.

Sears Service Center

June 1983 - May 1988 Maintenance Agreement Assistant Sales Manager Albuquerque, NM

To sell Maintenance Agreements by phone to Sear's customers' appliance owners, on their Sears appliances.

Supervise phone room of 20 employees.

Education

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Highland Highschool

Albuquerque, NM

Skills

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Proficient on:

Reynold's and Reynold's System

Fire Socket/Dealer Socket System

Higher Gear

Microsoft Windows

Microsoft Word

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