Jacqueline Doggins

**** ****** ******

Columbus, Georgia

Direct 706-***-****

Work 706-***-****

lol17r@r.postjobfree.com

Summary

Customer Service

Customer service professional with 3 years experience interacting with the public. Highly qualified in

service-based, hospitality postions requiring an emphasis on customer satisfaction in a fast-paced

enviorment. Strong team player and leader. A proven and verifiable record for utilizing strong technical

and interpersonal skills to enhance organizational efficiency and profitabiliity and committed to quality

performance with ability to learn new procedures quickly.

Experience

Spexcell Consulting and Training, Columbus, Georgia

Customer Service Representative, 2009 - Present

Promoted customer satisfaction through clear, concise communication.

Processed all general customer service requests.Proven ability to interact effectively with clients and

staff at all levels.

Proven excellent communication, interpersonal, and organizational skills.

Presented a cheerful and helpful manner with customers and colleagues.

Maintained positive company image during difficult situations.

Communicated with customers daily.

Wal Mart, Columbus, Georgia

Smoke Cashier, 2008 - 2008

Operated cash register and electronic scanner.

Recieved sales slip, cash, check, voucher and charge payments and issued receipts, refunds, credits,

and chang due to customer.

Answered questions and provided information to customers.

Resolved customer's complaints. Inventoried stock.

Maintained records related to sales.

Ticketed, arranged, and displayed merchandise to promote sales.

Cleaned shelves, counters and tables.

Described Merchandise and explained use, operation, and care of merchandise.

Cirlce K, Columbus, Georgia

Customer Service Representative, 2006 - 2007

Operated cash register and electronic scanner.

Recieved sale slip, cash, scheck, voucher and charge payments and issued receipts, refunds, credits

and change due to customer.

Resolved customer's complaints.

Monitored checkout stations, issued and removerd cash as needed, and assigned workers to reduce

customer delay.

Answered questions and provided information to customers.

Kept periodic balance sheet of amount and number of transactions.

Sold tickets and other items to customers.

Education

Cornerstone Christian Correspondence School, Townsend, Georgia 2010

Skills

Cash balancing, Communication, Customer service and Quality Assurance

Invetory, Data Entry/Receipts/Invoices/Purchases, Employee/Customer Training

Problem solving/Troubleshooting, Merchandising, Special sales/ Retail promotions.

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