Customer Service/Administrative Assistant

Melani Dixon

**** ********* ****. *** ***

Orlando, Fl 32839

Cell: 407-***-****

Email: ********@*******.****.***

Objective: Seeking the position of Customer Service Representative to utilize my skills and proficiency in a reputable company

Professional strengths:

Good verbal/communication skills

Experience in a call center environment

Completed various computer courses attaining knowledge in Microsoft, Excel, and PowerPoint programs

Have in depth knowledge of working successfully with individuals and groups

Able to multi-task and learn new skills quickly

Educational Summary:

Associate’s degree of Science in Human Services from Columbia College, Fl in the year 2011

Work Experience:

Company: Sears Home Improvement Products, Fl

Duration: July 2005 to November 2005

Position: Transfer Agent

Answered inbound calls from customers interested in receiving a specific service from Sears

Stored customer’s personal information and service requested in database

Explained different services offered

Used special codes to give discounts

Transferred customer to make an appointment

Calmed customers when servicemen were late

Company: Albertson’s

Duration: 2004 to 2005

Position: Cashier

Greet customers as they enter the store

Ring up items and accept payment

Try to sell “Item of the Week”

Company: Apex Lending

Duration: 2003 to 2004

Position: Secretary

Answered phone

Informed clients about properties for sale/rent

Filing

Keeping office organized

Inputting property information into the database

References:

Available upon request

Contact this candidate