International Project Coordinator

PAMELA M. BEACH

** ******** ***** *********: 860-***-****

Simsbury, Connecticut 06070 *****.******@*********.***

CAREER SUMMARY

Highly motivated, multi-lingual Sales & Marketing and Operations professional with extensive international experience, including the management of a worldwide supply chain. An individual with strong interpersonal skills, who enjoys working independently on task and also on a team basis, in order to resolve challenges and complete projects on a timely basis. High energy level person with a positive attitude for understanding and managing change in global markets. Bring specific skills in:

Sales Management

Industrial

Distributor Network

Product Management Data

Business to Site Negotiations

Worldwide Delivery Coordination

Cross-Cultural Business Negotiations

Organizational Skills: Analyze, prioritize, coordinate and respond to worldwide operations in order to satisfy customer expectations

PROFESSIONAL EXPERIENCE

Cooper Crouse-Hinds LLC, ALP, Windsor, CT August 2002 – August 2008

Airport Lighting Products is a manufacturer of all runway, taxiway, touchdown and holding fixtures, including signage.

International Project Coordinator – Middle East

Responsible for analyzing, prioritizing, improving, responding to, expediting and coordinating all in house manufacturing and vendor (overseas and U.S.) on-site deliveries to the Middle East.

• Established guidelines for monthly overseas shipments for two projects totaling $46M over a 3 year period

• Served as the liaison between Sales/Marketing and Operations in order to accomplish objectives.

• Coordinated all warehouse transactions in order to meet specific sailing dates and project timelines

• Estimated monthly ship plan numbers on a weekly basis

• Served as an integral communicant between the Purchasing and Shipping Departments in order to supply details to our freight forwarders to coordinate on time deliveries

Sales Development Specialist July 2006 – April 2007

Responsible for putting together a contractual agreement between specific distributors to work with large airports such as O’Hare, DFW and then establish stocking distributor agreements for large distributors in order to secure more MRO business.

• Worked to establish potential distributors for airport lighting equipment

• Set up major distributor in the Chicago area to accommodate Chicago O’Hare operations

Manager, Customer Service and Project Administration April 2003 - July 2006

Responsible for maintaining optimal customer satisfaction in the MRO and Project Administration businesses.

• Managed a team of twelve direct reports, both domestic and international, including one Administrative person

• Responsible for weekly sales reports to both upper management and the sales force

• Resolved various SAP issues for all departments in order to conduct daily work processes.

• Reviewed low margin report weekly to determine pricing errors and worked with the Product Manager to position our products in the market with understandable profit margins

• Overall position to provide optimal customer service while taking the company’s goals and objectives into consideration in the decision process

• Focused on customer needs while not compromising manufacturing costs nor the quality of goods being sold.

Customer Service Supervisor December 2002 – April 2003

Responsible for supervising Customer Service Representatives, both domestic and international.

• Responsible for a team of seven (7) direct reports, both domestic and international

• Motivated the Customer Service team to provide timely and accurate information to customers and the Regional Sales Managers

• Increased MRO sales from $13M to $13.5M in six months

• Delivered accurate and timely sales reports on a weekly basis

• Worked with the Production Team to resolve delivery issues and prioritize jobs

• Resolved customer credit disputes with the Finance Team

International Customer Service Representative August 2002 - December 2002

Responsible for quotations, order entry, shipment documents and follow-up for all Spanish-speaking accounts and Europe.

• Managed all European and Spanish-speaking accounts for the MRO and project business for airport lighting ($3M)

• Performed daily responsibilities with order entry, delivery communication, export documentation, quotations and overall follow up to insure optimal customer satisfaction

• Worked closely with Production and Shipping departments to coordinate on –time deliveries and create optimal customer service

Ahlstrom-Dexter LLC, Fiber Composite Division, Windsor Locks, CT 1985-2001

Dexter Nonwoven Materials was acquired by the Ahlstrom Group in August of 2000. Ahlstrom-Dexter Fiber Composites is a leading manufacturer of nonwoven materials used in food, medical, industrial and wipes markets.

Sales Manager, Off Spec Product Line 2000 – 2001

Responsible for direct sales in the U.S., Europe and Asian markets for all off spec materials. Responsible for managing all wall cover and technical nonwovens production planning and account maintenance.

• Reduced aged inventory by 30% within a calendar year

• Negotiated and sold off 660,000 pounds ($33k) of material as off spec industrial wipes

• Worked with the Sales Team to develop market analysis tools to standardize pricing and look for new market opportunities

Sales Development Manager - Dexter Nonwovens Materials 1996-2000

Responsible for all product line sales to Mexico and Brazil while maintaining interaction with all Spanish-speaking accounts

• Increased sales in Mexico and Brazil by 7% ($177k) in one year by researching former customer base and quotation follow-up

• Implemented a stock program which serviced 90% of our tea clients in South, Latin and Central America and also Mexico and Brazil

• On-time shipments increased over 50% once the stock programs were implemented

• Generated 5% new business within a 6 month timeframe

LANGUAGES

Fluent in Spanish, Italian and English; Understanding of Portuguese

EDUCATION

University of Hartford, Hartford, CT - 6 credits earned in the MBA program in International Business

University of Connecticut, Storrs, CT

B.A. in Liberal Arts with concentration in Romance Languages

Junior Year Abroad Program – University of Florence, Italy

Summer Program in Spain – University of Salamanca, Spain

SAP Power User since March 1, 2004

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