Manager Customer Service

ANIKET R. HANWANTE

Mumbai, India.

Mobile: +91-967*******, +91-897*******.

E-Mail: ********@*****.***

Personal Profile:

An experienced and well qualified with ambition to progress in the

hospitality industry. Looking for a tremendous growth in hospitality

industry where excellent customer service is priority. Quick to learn and

keen to develop new skills. Looking to achieve personal and professional

goals in a rewarding and exciting position in hospitality industry.

Latest Achievement:

. Represent "Novotel London Heathrow" in "Accor UK & Ireland

Professional Challenge" on 26th September, 2011.

. Won the "Employee Of The Year for 2010" in Novotel London Heathrow,

UK.

Work Experience:

18th January 2010 to 23rd October, 2011.

Hotel Novotel London Heathrow, London.

Food & Beverage Team Member/ Trainee Team Leader.

. To handle the operation Restaurant, Conference & Banquet & Room

Service in the absences of Supervisor/ Manager.

. Assigning particular job to efficient team member and direct them to

follow SOP's (Standard Operating Procedure).

. Working on Opera and VR system (Restaurant Point of Sales System)

effectively.

. Handling phone call from inside & outside for reservation, food order

for room service, etc.

. Do the Wine & Spirits Control and Requisition, End Of Day Report, End

Of Month Report, Cost, Sales, Expense, Profit Report, Staff Rota.

. Successfully conduct Training Session about Grooming Standard, General

Etiquette in Hospitality Industry, Food & Beverage Service, and Room

Service.

. Cross-training at Front Desk & Reservation.

10th December 2007 to 3rd August 2009

Club Mahindra Holidays Pvt. Ltd., Vashi, Navi-Mumbai, India.

Marketing Executive.

. To sale the membership and assist them to solve their queries and

problem.

. Assisted in the Administration.

. Consistently maintain & enhance relationship. Ensure complaint

resolution within specified time frame.

. Maintain & develop existing & new customer's databse, to optimize

quality of service, business growth & customer satisfaction.

5th April 2007 to 5th July 2007

Hotel Days Inn, Vashi, Navi-Mumbai, India.

Management Trainee / Trainee Asst. Manager.

. Handling Restaurant & Conference/Banquet operation and worked as

Trainee Asst Manager.

. Assigning job to team member at different shifts & supervise them and

direct them to follow SOP's (Standard Operating Procedure).

. Working on Micros POS system effectively & Fidelio PMS at Front Desk.

. Co-ordinate with kitchen and make food report. Train to new staff.

. Have work for Reception & Reservation Department & used to handle Day &

Night Shift as well.

1st August 2006 to 27th March 2007.

Flavour of Kolkata, Vashi, Navi-Mumbai, India.-'A' Grade Restaurant.

Captain / Supervisor.

. Handling Food and Beverage Operation of Restaurant as well as Banquet.

. Getting sales for Banquet, Conference Hall & effectively manage

Customer Care.

. To ensure smooth and efficient operation of Conference and

communication with other departments in order to ensure personalized

and prompt services to all guest.

. Assigning particular job to efficient team member and direct them to

follow SOP's.

. Working on Micros POS system (Point of Sales System) effectively.

. Train to new employee.

. Basic information about Front Office.

23rd April 2005 to 14th August 2005.

Hotel Ramada Plaza, Palm Grove, Juhu Beach, Mumbai, India.

Trainee in Food and Beverage Service,

. Handling Mise-en-place (pre-preparation) to run food & beverage

operation in smooth and efficient way.

. Co-ordinate with other trainee and seniors.

. Handling & train to new trainees

10th February 2004 to 10th March 2004.

Hotel Sea Princess, Juhu Beach, Mumbai, India.

Trainee: Trained in core department- Food & Beverage, Front Office (worked

as Airport Representative) and House Keeping.

Education:

October, 2009 - July, 2011.

Ealing, Hammersmith and West London College, London, United Kingdom.

Postgraduate Diploma in Hospitality and Leadership Management (PGD).

2004 to 2008

Institute of Hotel Management and Catering Technology, Sikkim-Manipal

University, Navi-Mumbai, India.

Bachelor of Science in Hospitality, Catering and Tourism Management

(B.Sc.).

Skills and Achievements:

. Won the "Menu Competition", while I worked as "Team Leader" in final

year of Graduation.

. Have completed "Basic Computer Course" from "NIIT", Mumbai, India and

familiar with Microsoft Office - Word, Excel, and Power Point.

. Successfully completed Yoga Course at Nashik, India in 1995.

. Participated in TV serial as Artist, which was telecasted on local

channel in India.

. Active participation in Blood Donation Camps and many other Social

Activities.

References:

On request.

Contact this candidate