Paul E. Blackwell

Phone: 202-***-****

OBJECTIVE: To obtain a challenging position in hotel services administration which will allow me the opportunity for growth while utilizing my acquired skills and knowledge.

EXPERIENCE:

December 2009 to Dec 2010 OSSI/HKI JV Washington D.C. Quality Control Inspector

Responsible for evaluating all housekeeping services performed by the housekeeping department at Walter Reed Army Medical center to ensure the adherence to quality expectations and standards. Daily inspection of tasks performed by housekeeping personnel so as to maintain aseptic standards required by the facility. Inspect daily assigned work areas to insure compliance with contract specifications. Complete quality control reports and ensure all deficiencies are corrected. Prevent damage to government property through Quality Control measures and training. Contributes to and participates in the department’s efforts to improve quality and service. Preparation of the regular daily / monthly inspection schedule. Assist in research and evaluation of methods, procedures, equipment, and supplies in order to adequately maintain the standards of the contract. Submits defective and/or damaged reports of government property and/or facility to the contracting officer.

2006 to December 2009 Comfort Inn Silver Spring, MD

Guest Services Agent/Reservations

Group Sales/Meeting Room Planner

This position requires directly reporting to the Front Office Manager and G.M., checking guest in and out of hotel, ensure reservations are taken correctly and courteously. Available at all times to deal with guest complaints and concerns. Supervise property staff as needed. Ensure compliance of safety and security standards.

2005 to 2006 Walter Reed Army Medical Center Washington D.C.

Medical Support Assistant

This position required initial contact with patients before clinic appointments; greeting visitors, directing and providing detailed information (e.g. the location of other activities, operating hours, clinic locations). Receives telephone calls, determines the purpose for the patient's visit; checks patient eligibility for treatment, responds to patient requests, takes messages, relays information to and from patients utilizing Composite Health Care System. Schedules patient's visits according to appointment types and patients needs. In conclusion, prepares the closing of the End of Day Report, making sure that there are no outstanding appointments in CHCS.

2003 to 2005 Walter Reed Army Medical Center Washington D.C.

Outpatient Itemized Biller

This position requires directly reporting to the Patient Administration Directorate in conjunction with the third party billing department. The primary duties associated with this position included the preparation and implementation of daily reports, weekly reports and monthly reports for third party billing, and all coders. Planned and organized audits of database programs in an effort to ensure security of assets and operational efficiency. Created new and modified computer application diversions to eliminate inaccurate calculations, data loss and to ensure error discovery. Responsible for initiating the process for billing uniformed services beneficiaries, third-party payers and persons not eligible for TRICARE for outpatient care received at military treatment facilities. Utilized the Medical Expense & Performance Reporting System (MEPRS) which is the standard cost accounting system for the Military Health System (MHS), containing Tri-Service financial, personnel, and workload data from reporting medical and dental treatment facilities worldwide.

1999 to 2002 Capital Hilton Washington D.C.

Advanced Deposit Coordinator

Responsibilities included the maintaining of general ledger and general accounts. Handled all guest complaints and disputes of charges. Processed guest rebates and credit card adjustments, all check requests and charge backs. Handled all follow up calls made to guests and corporate accounts that were outstanding. Processed all direct billing accounts and accounts receivables.

1998 to 1999 Blockbuster Video Washington D.C.

Assistant Manager

Completely organizes and maintains office operations. Responsible for Human Resources Management; recruiting, interviewing, hiring and placement of personnel. Manages company's budget and secures full operation of account maintenance. Responsible for overall appearance and performance of area stores.

1991 to 1997 Howard University Hotel Washington D.C.

Night Audit Manager

Planned and organized audits of database programs to assure security of assets and operational efficiency. Created new and/or modified computer application diversions to prevent inaccurate calculations, data loss and to ensure error discovery. Implemented and prepared budget performance and business review reports to hotel.

EDUCATION:

December 2009 Vektr Quality Control Systems Training

December 2009 OSSI/HKI Orientation Training

Training included: General Hospital Orientation, Privacy Act Orientation/HIPAA, Basic Bacteriological Concepts, Occupational Exposure to Bloodborne Pathogens, Basic Principles of Right To Know: Chemical & Supply Training, Hospital Floor Care, Proper Care and Maintenance of Contractor & Government Equipment & Property, Fire Prevention & Safety, Base Regulations and Policies, Contractor Printed Manuals, Role of Housekeeping, Job Description and Expected Level of Performance, Techniques for Cleaning Type Service Areas, Employee Personal Hygiene, Employee Safety, Adherence to All Work Schedules, Documentation and Filing of Completion Work Assignments, Bio-Terrorism Awareness, Equal Opportunity, Sexual Harassment and Cultural Diversity

1980 to 1984 Acckatink Academy Springfield, VA

PROFICIENCIES:

Vektr Quality Control Systems; CHCS1; CHCS2; HIS; HMS; ENCORE; HOLIDEX; MS WORD; MS OFFICE; LOTUS 123; INNSTAR

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