Customer Service Manager

LIGIA JARAMILLO

Tel: 818-***-**** ● ***********@*****.***

CAREER OBJECTIVES

● To obtain a full-time intricate administrative position which encompasses a high degree of longevity and growth. I like to get results, work as a team player, meet dead lines, and together with my attention offer excellent customer service and contribute to the value of a company .

EXPERIENCE

July 2010 – March 2012

APPAREL PRODUCTION SERVICES Chatsworth, California

Import & Export Assistant

• Be able to coordinate and prepare Logistic Schedule every week for Southbound and Northbound process.

• Report and send paperwork to the factories regarding Southbound Shipments to Mexico and El Salvador, and the invoices to the American and Mexican Brokers

• Input information in ApSoft and PolyPM; Keep control of invoicing and review of statements every month and actualize Monthly Logistic Reports.

• Review COOs to Europe and CAFTA to the US before shipments are gone from the factory.

• Run reports to create invoices, COOs, Packing lists, EEM/PolyPM/Apsoft shipments.

• Be able to create and modify Booking requests to be authorized by the customer for shipments to the US and Europe.

February 2007 – May 2010

BUENA SUERTE NEWSPAPER Houston, TX

Accounting and Sales Department

Administrative Assistant/Sales service

• Perform administrative duties and general office support including filing, copying, and answering phones.

• Receptionist, clerical, and data entry activities on a daily basis.

• Assist the Office Manager on daily basis such as inputting clients information into the company's accounting software and issue correspondence to customers and departments with exceptional secretarial skills.

• Responsible for managing, organizing, scheduling and maintaining information for the Sales Executives and Manager.

• Assisted Sales Manager and other department personnel with report information.

• Elaborate reports using Access, Outlook, Excel spreadsheets and Power Point presentations.

• Received customer payments inputting into accounting software

• Assisted customers with reconciliation of accounts and managed payment plans.

August 2006 – January 2007

VIGO DIRECT TRANSFER OF MONEY Sunrise, FL

Customer Service Division

Customer Service Representative

• Ensured that customer service levels exceeded clients’ expectations by providing personal professional attention.

• Responsible for operation of photocopiers, faxes, scanner, printers.

• Performed day to day data entry activities.

June-August 2006

MOTOROLA INTERNATIONAL SALES Sawgrass, FL

International Division

Mailing Room Assistant

• Provided exceptional customer service coordinating daily operations.

• Processed daily incoming and outgoing mail and/or packages.

Performed filing, copying and administrative assignments.

• Responsible for other duties assigned

December 1999- April 2006

NALSANI S.A / TOTTO Bogota, Colombia

International Department

International Operations Director

• Responsible for reviewing, analyzing and interpreting information received by the client and supplier.

• Generated and audited the importation and exportation documents.

• Developed as a team leader coordinating and arranging daily activities of the team in the importation and Exportation processes.

Submitted to the government and customs entities the information required to obtain the permit to import and export.

• Served as support and advisor to different situations and inquiries received from the franchises.

Managed of tracking-daily activities in Microsoft Excel spreadsheets and using these to generate monthly reports & Forecasts.

• Managed case routing of inquiries to Export and Import activities

• Assisted the Logistic Manager on daily basis to input international purchase orders and issued correspondence by e-mail to the suppliers located in China.

• Supported special projects and reports, calendar management and scheduling, preparation for and reporting on meetings, correspondence, filing, telephones, travel logistic and other special events and duties as needed.

• Daily operational support to management ensuring confidential information is handled with sensitivity and care

• Balanced the diverse priorities of internal departments determining areas of focus and priorities with initiative and authority to act for assigned responsibilities.

EDUCATION

1984-1991 JORGE TADEO LOZANO UNIVERSITY Bogota, Colombia

Bachelor of Business Administration concentration in International Trade

1982 MAYOR DE CUNDINAMARCA UNIVERSITY Bogota, Colombia

Bachelor of Arts concentration in Languages & Secretarial Technology

QUALIFICATIONS

• Proficient with Microsoft Word, Excel, PowerPoint, e-mail, internet.

• Bilingual – Spanish (Fluent).

• Proficient administrative and customer service skills. Strong typing skills (50 wpm)

• Able to learn quickly and adapt well to dynamic environments; meticulous and holds high standards for quality

work. Posses strong interpersonal skills, team player, multi-task, and goal oriented. Highly motivated, committed, result driven, consultant, innovated and leader.

REFERENCES

Upon Request

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