Service Maintenance

Kenneth C. Stevenson 708-***-**** home

**** ***** **. 708-***-**** cell

Lansing IL. 60438 ********@***.***

PROFILE:

Electronics technician with extensive experience in bench repair, machine and building maintenance, schematic and blue-print reading, component level troubleshooting and micro-component repair. Strong record of project implementation with successful utilization of resources. Excellent interpersonal skills and team work ethics along with managerial experience.

EXPERIENCE:

SEARS/A&E June 2008 - April 2009

Field Service Technician

Maintained excellent customer relations while being responsible for maintaining truck inventory,

Service truck maintenance, Service orders, customer inquiries and complaints. Accurately assessing material problems of cook ware appliances: Micro-waves, ranges and ovens, Trash compactors, dishwashers, and counter-top ranges of all brands.

Self Employed Mar. 2008 - Present

Started my own Commercial and Industrial cleaning business.

PCS Industries Aug. 2007 – July. 2008

Service Technician (Independent Contractor)

Actively supported team effort in maintaining Repairs of commercial and industrial cleaning equipment, all makes and models. Provided technical support to repair and sales staff. Some travel required.

Minuteman International MAR. 2004 - DEC. 2007

Field Service Technician

Responsible for servicing, maintaining and providing preventive maintenance on all new and used customer equipment. Servicing primarily Minuteman, Powerboss, and Parker

cleaning machines to factory specifications. Skilled in repairs to electro-mechanical, hydraulic and pneumatic systems, small engines and some spot welding. Maintained detailed stock and maintenance record on service vehicle. Received OSHA safety certification Sept. 1, 2006. Provided detailed estimates and service tickets. Handled and maintained excellent customer relations with Minuteman sales and service.

PCS INDUSTRIES JUNE. 2001 – JAN. 2004

Service Manager/Repair Tech

Responsible for routing and scheduling field service technicians and all in shop repairs. Handled all repair parts orders. Maintained $250,000 of repair replacement parts inventory. Provided full-time tech support to Customers and Sales staff: machine demonstrations, parts and pricing research, accepting and returning customer inquiries and quotes, set-up and delivery of demo equipment, performed in shop repairs on all equipment including service calls; Nobles, N.S.S., Nilfisk Advance, Clarke, Windsor, Hako,etc. Saved PCS Industries $500 dollars in repairs to company printer. Acquired 6 new customer accounts.

COOPER BUSSMANN CIRCUIT COMPONENTS CHICAGO JAN. 1999 – AUG. 2001

Maintenance Mechanic

Responsible for maintaining the operation of production machines and equipment. Performed routine and required maintenance on electro-hydraulic, electro-pneumatic, electro-mechanical machines. Installed a new PA/Intercom system throughout plant. Installed phone and computer additions throughout plant. Possessing a good working knowledge of HVAC, pumps, motors, electrical and electronic systems. Acquired Basic AS400 operation.

Acquired some shop skills in welding and the use of a mill, lathe, grinders, vertical and horizontal band saws.

U.S.ROBOTICS-3 COM CORPORATION Dec. 1993 – June 1998

Electronic Associate

Responsible for the overall maintenance and testing of voice and facsimile modems.

Directly responsible for production quality control and ensuring modem failures were at a minimum.

- Performed troubleshooting down to component level using schematics

and appropriate test equipment.

- Maintained a daily log of repairs and provided corrective

recommendations to management.

U.S.NAVY NUCLEAR SUBMARINES ~ U.S.NAVAL RESERVES ASSAULT CRAFT

Internal Communications

Responsible for the maintenance and upkeep of the ships internal communications systems(phones and radios), public address system(intercoms), ships alarm circuits, ventilation controls and monitoring equipment, ships lighting, electro-hydraulic valve controls, tank level indicators, gyro compass and synchro repeater repair.

EDUCATION

UNIVERSITY OF ILLINOIS at Chicago

Electrical Engineering

1990-1994

U.S. NAVAL TRAINING and EDUCATION

U.S. Naval Submarine School Groton Connecticut 11/86 – 02/87

Training received in: Basic electronics, electrical conductors, wiring techniques, schematic reading, R-F Com principles, electronic emissions, power supplies, solid state devices, logic, and logic applications.

Navy SWSE – Strategic Weapons Systems Electronics school 08 / 87

Received 2m and 3m Certification - Workshop and Workshop Supervisor

HONORS, SKILLS AND ACTIVITIES:

• U.S. Navel Honorable Discharge with Secret Security Clearance. Active dates, 02/87 – 07/06

• U.S. Naval Battle of Expedition Award

• U.S. Naval Battle of Excellence Award

• Basic AS400 Supply and Inventory

• Microsoft Office supplications – Microsoft Office, WIN XP Including Word and Excel, Power point

• MUZICNET School of Music - Piano Instructor and Brass Instrument Coordinator

• OHSA Safety Certification 9/1/06

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