Customer Service Human Resources
Resume:
Cedric G. Bryant
Permanent: *** Canterbury Road NE, Atlanta, GA 30324
******.******@***.***
OBJECTIVE
To obtain a position in a professional office environment where I can utilize my administrative, management, and supervisory skills to benefit mutual growth and success within an organization.
EDUCATION
Jackson State University - Jackson, MS
Bachelor of Business Administration (Management) - April 2012
Copiah-Lincoln Community College - Wesson, MS
Business & Office Systems Technology
Associate Degree - May 2001
WORK EXPERIENCE
Mississippi State Department of Health - Family Planning Program - Jackson, MS
Executive Assistant
October 2007 – May 2012
Provided extensive administrative support and office coordination for the Executive Director.
Managed calendar, independently scheduled appointments and prepared executive for meetings.
Prepared records such as agenda, notices, minutes, and resolutions for meetings, and distributed materials in advance.
Assisted with sorting, prioritization and disposition of incoming calls and correspondence (email and postal mail), responding independently when appropriate.
Composed and prepared confidential correspondence, reports, presentations and other documents as directed.
Created and maintained communication channels (e.g. email distribution lists, organization charts, etc.).
Arranged complex and detailed travel plans and itineraries, compiles documents for travel-related
meetings, prepares and tracks expense reports, and accompanies executive when requested.
Managed multiple projects simultaneously.
Mississippi Division of Medicaid - Jackson, MS
Executive Assistant
April 2005 - October 2007
Provided high-level administrative support to the Executive Director.
Prepared, organized and maintained corporate documents and records (i.e. projects, presentations, reports, minutes, memos, articles).
Coordinated travel arrangements, itineraries, meetings and events for the executive director as needed.
Represented and spoke on behalf of the executive director by attending meetings in the executive’s absence.
Coordinated and directed office services, such as records management, budget administration, personnel documents, and supplies inventory.
Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees and board of directors.
Prepare annual reports for various state and government agencies.
Trustmark National Bank - Jackson, MS
Administrative Assistant/Financial Service Representative
November 2001 - April 2005
Identified customer needs and delivered financial advice and high levels of customer service by matching products and services to customer needs and goals.
Developed and maintained a detailed financial plan for each customer.
Assisted customers with banking functions including opening deposit accounts, transferring funds, wires, and balancing checking accounts.
Processed and recorded transactions for banking customers including cashing checks, withdrawals, loan payments, cashier’s checks and money orders.
Trained and supervised new-hired financial service representatives.
Tower Loan Company - Crystal Springs, MS
Assistant Manager
February 2000 - November 2001
Coordinated the loans activities, assigned and monitored the work flow, and ensured performance standards were maintained.
Ensured documentation was processed in line with established compliance guidelines, company policies, and regulatory requirements.
Monitored and measured staff performance criteria (i.e. error rates) and addressed performance issues as deemed appropriate.
Processed expense reports, coordinated the submission of proposals, planned meetings, tracked loans progression, and maintained department database records.
Managed, planned, and directed the implementations of large and complex projects.
Supervised staff on a day-to-day basis.
Sears Department Store - Jackson, MS
Personnel Officer
February 1998 - February 2000
Provided support to supervisors and staff in various human resources functions, which included recruitment, staffing, training and development, performance monitoring and employee counseling.
Coordinated staff recruitment and selection process; monitored staff performance and attendance activities.
Organized staff training sessions, workshops and activities; scheduled interviews.
Developed and implemented human resources plan and personnel management policies/procedures.
PROFESSIONAL DEVELOPMENT
Office Management & Supervisory Experience
Office & Record Management, Data Collection, and Preparing Program Reports Experience
Skilled in Microsoft Office Suite 2007 & 2010 (Word, PowerPoint, Access, Outlook, Publisher & Lotus Notes)
Project Planning & Grant Writing Experience
Program Development and Implementation Skills
Skilled in Communicating and Interpreting Complex Ideas, Plans, Procedures, & Programs
Excellent Oral and Written Communication Skills
References available upon request.
Contact this candidate