Customer Service Assistant

Linda Harris

**** ***** ******** ******

Chicago, Illinois 60623

773-***-****

*************@*****.***

Summary of Qualifications

• Dedicated Certified Nursing Assistant with proven strengths in patient care, patient advocacy and organization skills. Adult and Pediatric experience.

• Demonstrated ability to multi-task: managed numerous patient admissions, paperwork, labs, and vital signs.

• Outstanding Interpersonal skills with patient families and co-workers with recognition from management.

• Display of excellent communication and customer service skills in different work environments

Work Experience

2005 – Present Shriners Hospital for Children Chicago, Illinois

Patient Care Technician Pediatric Intensive Care Unit/ Same Day Surgery

• Perform height, weight, vital sign, and specimen collections. Also helping RN with multiple duties throughout the facility

Receptionist/ Inventory Specialist

• Answer and transfer calls, page doctors and nurses, as well as manage and stock incoming and outgoing supplies for medical usage

1998 – 2006 Resurrection Life Center Chicago, Illinois

Certified Nursing Assistant

• Helped pediatric patients with activities of daily living, which included but not limited to bathing, mouth care, feeding and ambulating in halls

• Aided nurses with all activities

1996 – 1998 Alden Village for the Developmentally Disabled Bloomington, Illinois

Certified Nursing Assistant

• Facilitated pediatric patients with day-to-day living activities

• Assisted nurses with in-house duties throughout the facility

1995 – 1996 Jackson Park Nursing Home Chicago, Illinois

Certified Nursing Assistant

• Supported patients with activities of daily living which included bathing, mouth care, feeding and ambulating in halls.

• Assisted nurses with all activities

Accredidations

1994 Certified Nursing Assistant Certificate, Jackson Park Nursing Home Chicago, Illinois

Education

1988 MSTA Business College Chicago, Illinois

Certificate in Word Processor

1987 Airco Technical Institute Chicago, Illinois

Certificate in Welding

1985 Collins High School Chicago, Illinois

High School Graduate

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