Customer Service Manager
Resume:
Virginia Ancrum
Norcross, GA 30093
*******@*****.***
OBJECTIVE: To continue to be successful in everything that I do.
SKILLS PROFILE
Managerial, Peoples, Communication, Development, Motivational
EMPLOYMENT HISTORY
Popeye’s Chicken & Biscuits 08/2011-Still
I went back to the same company as below. Assistant Manager doing the same duties, training
Supervising etc.
Aram ark
Concession Stand Supervisor 04/2011-5/2011
Atlanta, GA
I am working for the Braves Season at Turner Field as a Supervisor on 2nd shift.
I come in count inventory for 2 or 3 concession stands that I am over and then I check to make sure they have their supplies before the game starts.
I use a hand held mic to communicate with the other supervisors and my boss.
Throughout the game I continue to make sure there are no issues.
When the game is over I recount my concessions stands again for accuracy.
Liberty Tax Services
Tax Associate 02/2011-04/2011
Tucker, GA
I worked as a Tax Preparer for the season. I did clients taxes, made phone calls and scheduled appointments. Answered any tax related questions.
I sometimes opened and closed the location during the heavy part of the season.
Popeye’s Chicken & Biscuits
Assistant Manager 06/2006-12/2007
Tucker, GA
Managed and trained employee to operate a Popeye’s Restaurant. Use daily production charts to monitor food cost and waste. Supervised 15-25 employees to prepare food before the restaurant opened during their shift.
Monitored labor and all cashiers shortages. Input truck order for weekly delivery, count inventory daily for food cost.
I handled administrative duties such as paperwork, cash sheets, bank deposits and employee schedules.
Motivated managers to work as a team and provided one-on-training to the new hire.
Trained and develop employees to becoming Shift Managers.
Suggestive sell promotional products to increase sales and provide Excellent Customer Service also provide Hot and Fresh Food.
Spinx Burger King General Manager 06/1996-12/2004
Duncan, SC
Kelly Services Customer Service Rep 06/1995-06/1996
Spartanburg, SC
Dooney & Burke Customer Service Rep 05/1991-06/1994
Bridgeport, CT
People’s Bank Teller 07/1990-12/1990
Bridgeport, CT
Big/Odd Lot Assistant Manager 05/1986-7/1989
Stratford, CT
Wendy’s Assistant Manager 05/1984-02/1986
Bridgeport, CT
EDUCATION HISTORY
Everest Institute Medical Assistant 06/2008-05/2009
Norcross, GA Diploma
Housatonic CC Liberal Arts 01/1979-04/1979
Bridgeport, CT
John F. Kennedy H.S. English Major 09/1974-06/1977 Bronx, NY Diploma
Activates: Sewing, Catering and Singing on Church Choir
References furnished upon request.
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