To obtain a position that will allow me to utilize my professional customer services skills.
01/2012 – 05/2012 Spherion Staffing Chicago, Il
Inquiry Response Center Coordinator (Temporary Position)
Provided customer service to prospective students, submitted information to admission department.
Proactively interview students to determine their educational goals and directed them to the correct education department.
Interviewed students for American Intercontinental University, Colorado Tech Online and International Academy of Designs and Technology.
07/2011 – 10/2011 Spherion Staffing Chicago, Il
Customer Service (Temporary Position)
Processed customers medical, vision, dental and benefits plans for annual enrollment.
Perform all required maintenance on accounts and submit paperwork to the appropriate departments.
Resolved customer problems, obtains information researched records and follow up on details to resolved business at hand to the customer’s satisfaction.
06/2007 – 01/2009 American Airlines Chicago, Il
Customer Service Agent/Gate Agent
Made reservations for passenger, check in passengers at departure/arrivals gates, dispatched aircraft. Met incoming aircraft and directed passenger to connecting flights.
Boarded Pilots, flight crew, passengers and assisted disable passenger. Provided flight announcements.
Reconciled audit coupons with cash received, personal check, credit cards and vouchers. Secured payment, verify and adjust billing and flights information. Balanced cash drawer.
08/2006 – 10/2006 Chase Bank Chicago, Il
Maintain portfolio of clients, monitored products to ensure aged items were escalated in a timely fashion.
Provided accurate verbal and written status updates to clients regarding Ach, Wires, Money Transfer, and Cash Management requests.
Acted as a central point of contact for clients coordinating with JP Morgan partners. Legal, products, operations, technical support, and rich sales. To ensure deliver of products and services were completed within agreed upon timeframes with full accountability from start to end process.
04/2012 Phoenix University Online Phoenix, Az
References are available on request.