Customer Service Administrative Assistant

CYNTHIA REGINA CRAIG

**** ******* ****, ********, ******** 23860

334-***-**** (C) ************@*****.***

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Career Profile:

A highly dynamic, skilled and qualified administrative assistant with diverse knowledge of handling administrative tasks. Seeking position as an Administrative Assistant to utilize my proficiency and knowledge in a renowned organization.

Professional strengths:

• Possess fifteen years of professional experience

• Possess excellent organization and management skills

• Goal oriented and ability to handle multiple tasks

• Proven track record in customer service like managing front desk operations, processing sales order and communicating reliable information to customers

• Ability to resolve complex departmental problems

• Proficient in basic operating systems like Microsoft Word Press, Excel, PowerPoint, Access, Outlook, Vista, Windows XP and the Internet

• Posses excellent written and verbal communication skills

• Possess extensive administrative and customer service skills

• Ability to maintain good relationship with customers

• Knowledge of supplies, equipments and services ordering and inventory control

• Exceptional record maintenance skills

• Immense ability to schedule appointments and maintain calendars

• Excellent ability to make administrative/procedural decisions and judgments

• Familiar with office machines like scanners, copy machines, fax machines, and multi-line phones

• Ability to type 52 word per minute with 100% accuracy

• Ability to prepare, compose and assemble confidential information

EMPLOYMENT

Substitute Teacher, Hopewell Public Schools, Hopewell, Virginia, 12/2010-Present

Perform essential classroom duties in 3 different elementary, junior high, secondary, and special education classrooms, often with little notice or guidance, while maintaining district educational and behavioral guidelines.

• Present educational material employing diverse teaching strategies designed to effectively address each student’s learning style and ability, including lecture, discussion, demonstration, cooperative learning, and individualized instruction

• Provide educational continuity by implementing established lesson plans, while exercising professional judgment to introduce new material when appropriate or necessary

• Develop and maintain positive interactions with students, faculty, and administrators, building a rapport and gaining respect and trust to ensure an environment conducive to learning

Data Base Administrative Assistant, L-3 Communications, Fort Lee, Virginia 07/08-10/08

Responsible for creating Microsoft Access database for Office of Product Management for Movement Tracking System (MTS); Extracted and organized data from a myriad of documents to capture detailed data for Army units and assisted in record keeping of IMPAC card acquisitions in accordance with Army Regulations and Procedures.

Key Accomplishments

• Implemented and Cataloged over 1500 inventory products resulting in a more efficient database enabling faster access to information regarding the training and equipment sent in support of Operation Iraqi Freedom

Leasing Administrative Specialist, The Villages at Fort Lee, Fort Lee, Virginia 03/08-06/08

Responsible for Housing Referral functions; Compiled reports pertinent to housing availability, referrals, and placements; Managed waitlist for incoming military personnel including inputting data into green and blue Yardi; Prepared material to include correspondence, briefings and forms; Provided information to applicants about leasing, deposits required, military clauses, and occupant’s care/maintenance of premises; Interviewed military personnel and their dependents transferred to the installation; Created and maintained resident files; Performed periodic inspections of listed properties, identified necessary corrections and notified residents of deficiencies; Initiated actions to correct health, safety, or fire hazards; Fielded customer complaints and concerns.

Key Accomplishments

• Initiated more than 75 leases including briefings and review of policies to over 200 military personnel and family members.

• Conducted 30 home inspections creating over $18,000 cost savings

• Implemented a customer service help desk that reduced daily employee face time by 2 hours

General Manager, Sonic Drive-In, Ozark, Alabama, 07/07-02/08

Manages a $100,000 restaurant and staff of over 30 employees; Responsible for the daily operation of sales, inventory, time and attendance, labor and customer service including scheduling, training, interviewing and hiring; Ensures proper performance of store procedures are met; Oversees the maintenance, health and safety of the facility. Developed operating budget and data, identifying labor, equipment, and supply costs. Controlled food pricing and costs. Conducted customer surveys, promotion activities and revenue improvements. Participated in the selection of employees, directed on-the-job-training of new employees, made duty assignments consistent with operational requirements. Oversaw and conducted food ordering, storage and issues. Directs subordinates in all phases of food preparation and food sanitation requirements. Made sure that all serve safe certifications were current and maintained a certification myself.

Key Accomplishments

• Initiated a change in revenue deficit to a positive earnings maker

• During first month as Manager trained 20 employees on policies and procedures and reduced food costs by 20%

• In two months improved health inspection and cleanliness ratings from 78 to 92 percent

• Led Store to receive the “Top Dog” award for best customer service and delivery times in the market area

Resident Service Administrative Coordinator/Leasing Professional, Hickam Air Base Community

Housing, LLC Honolulu, Hawaii, 10/04-01/06

Responsible for Housing Referral functions; Compiled reports pertinent to housing availability, referrals, and placements; Managed assignment waitlist for incoming airmen including inputting data into blue and green Yardi; Prepared material to include correspondence, briefings and forms; Provided information to applicants about leasing, deposits required, military clauses, and occupant’s care/maintenance of premises; Initiated and maintained resident files; Maintained contacts with landlords and realtors to determine availability of off-post housing facilities and assisted applicants with obtaining off-post housing; Performed periodic inspections of listed properties, identified necessary corrections and notified residents of deficiencies; Initiated actions to correct health, safety, or fire hazards; Fielded customer complaints and concerns.

Key Accomplishments

• Managed 274 homes for over 250 Airmen and their families

• Approved a wait list database for over 250 Airmen

• Initiated over 20 move-ins and move-outs monthly through Inspection of properties, lease signings and policy enforcement

• Recovered on average $700 in delinquent accounts and revenue monthly

Office Manager/Administrative Assistant, Re/Max Professionals, Lawton, Oklahoma, 10/01-07/02

Served as an Office Automation Assistant in direct support of the Real Estate Agent; Compiled reports pertinent to housing availability; Provided information to applicants about leasing, deposits required, military clauses, and occupant’s care/maintenance of premises; Initiated and maintained resident files Performed periodic inspections of listed properties, identified necessary corrections and notified residents of deficiencies; Initiated actions to correct health, safety, or fire hazards; Fielded customer complaints and concerns; Responsible for approving and coordinating a broad range of administrative and support activities;

Key Accomplishments

• Recouped over $12,000 monthly in rental revenue

• Maintained $300 in inventory and office supplies

• Managed Tenant Pro computer system and maintained web page

• Section 8 training and certification

EDUCATION

• Business and Office Technology, Columbus Technical College, Columbus, Georgia, 08/94-07/96

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