Customer Service Quality Assurance

Brittney Brumfield

*** ************* *****, *******, ** 30228

Phone: 404-***-****

E-mail: ******************@*****.***

Education

Psychology Major (Current Student)

Experience

Quality Assurance/Criminal History Specialist-$30,101.00/year

State of Georgia/DHR (2 Peachtree Street, Atlanta, GA 30303)

Determined applicant’s eligibility to foster/adopt children and work in foster/adoption agencies.

Generated approval/denial letters for applicants based off of criminal history report.

Answered and returned phone calls to clients.

Created and organized files for agencies and clients.

Pulled criminal history reports off database, as well as organize and file criminal history reports.

Input applicants to computer database based off applications submitted.

Established and maintained professional relationships with other departments and agencies to maintain a cop esthetic partnership.

Received, distributed, and sent out mail.

Receptionist-$9.00/hour

The Windham Law Firm (Stockbridge, GA)

Answered and returned phone calls

Maintained attorney’s schedule

Created, organized, and maintained files for clients and real estate closings

Scanned closing packets into computer

Received, distributed, and sent out mail

Assisted pre-closer and closer as needed

Ran errands as needed

Cleaned and maintained the office and closing rooms

Created office memos as directed by office manager

Assistant Teacher-$8.50/hour

Towne Square Academy (McDonough, GA)

Assisted lead teachers with lesson plans

Decorated classrooms

Cleaned and maintained classrooms

Assisted lead teacher with carrying out lesson plans

Interacted and supervised children of all age groups

Skills

Can type 60 wpm

Working knowledge of Microsoft Word, Works, Excel, and Powerpoint

Customer service skills and abilities

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