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Customer Service Sales

Location:
Aventura, FL, 33169
Salary:
open
Posted:
August 04, 2012

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Resume:

Sheila JeanPhilippe

Miami Gardens,Florida *****

Mobile: 407-***-****

lir30n@r.postjobfree.com

OBJECTIVE:

Obtain a position within your Company where I can maximize my Customer Service Representative skills, quality assurance, and training experience.

QUALIFICATIONS:

File Clerk, Customer Service Representative, Sales Associate Great Communications Skills, Team Leader.

SKILL PROFILE:

Energetic

Self-Motivated

Dedicated

Positive

Organized

Punctual

Responsible

Microsoft Applications

Records Management

Appointment Scheduling

Multi-Lin Telephone/Switchboard

EDUCATION:

2004-2005

High School Diploma, Continental Academy

2006-2007

Medical Assistant, Casselberry City College

2009-2010

Medical Office Assistant, American Institute School Of Health Careers

EMPLOYMENT:

2001-2004

Receptionist, Family Bakery Inc.

Process incoming phone orders handled all phone traffic. Provided customer satisfaction in a fast-paced high energy environment in charge of the register transactions balancing the register at the end of every shift. Also assisted with the baking staff. Communicated clearly, efficiently and politely to customers as well as staff maintaining a professional appearance and attitude.

2004-2006

Cashier/Stock Personnel, Ross Department Store

Worked customer service desk assisting customers with such transactions as returns and exchanges .Deal directly with customers either by phone or in person. Handle and resolved customers complaints to the best to my abilities.

2006-2008

Sales Associate, Universal Studios Orlando Dr. Seuss Landing

Greet all Guest cash register performing tasks such as counting money processing cash and credit transactions. Exchange merchandise for customers and accept returns .Inventory stock and new stock floor with initiative.

2009-2010

Sales Associate Customer Service, Old Navy

Greet Customers as they enter the store ascertain what each customer may want or need.Cash register, performing tasks such as counting money, separating charge slips, coupons and vouchers . Maintain knowledge of current sales and promotions, polices regarding payment, exchanges and security practices .Compute sales price,total purchases and receive and process cash credit payments. Ticket arrange and display merchandise to promote sales. Bag or package purchases. Help customers try on or fit merchandise.

2010-2011

Backroom Coordinator (supervisor), TJ Maxx

Responsible for all truck deliveries as well as supervising associate and assuring that all items were processed appropriately and responsibly in a timely manner and completing all processing work sheets

2011-Current

Non license customer service agent, Anthem Blue Cross Connextions Inc.

In-bound customer service agent triage incoming calls and asses why each client was calling collect general information to either schedule attendance to local seminar, set up in-home appointments, process order for Medicare plan application kits,or finally transfer clients over to license agents to select a Medicare advantage plan certified to sale Medicare perception drug plans enroll clients into Medicare advantage plan as well as prescription drug plan while maintaining professionalism and active knowledge of current plans offered by company process through all record keeping systems

Mail Order Pharmacy Agent, CVS Carmark Connextions Inc.

In-bound call center agent for mail order pharmaceutical company assist member with the ordering of there prescription medication, maintaining accounts with updates on contact and payment information deescalates supervisor calls if possible and maintain a good standing average call handle time

Manouchka Jean

Target, Sales Associate

305-***-****

Elaine Abreu

Old Navy, Manager

954-***-****

Roseline Felix

Nursing Assistant

321-***-****



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