Manager Customer Service
Resume:
Dennis R. Wood
Joiner, AR *****
*************@*****.***
Operations Manager ~ Production Manager ~ Food and Beverage Industry
Riviana Foods, Memphis, TN March 2011 - Present
Packaging Supervisor
Supervise over 60 personnel and manage the overall quality and production issues in the Packaging Department
• Overseeing the initial training and testing of new Bartell machines which produce an existing product with a new look in the package presentation.
• Introduced and implemented a 5s program into the process which improved housekeeping and overall audit ratings.
• Improved overall efficiencies by establishing set-up and changeover procedures along with better understanding of machine operations.
• Established lockout procedures for the packaging department
• Improved safety awareness by participating on the safety committee
Hiram Walker, Fort Smith, AR October 2010 – March 2011
Bottling Supervisor
Managed 8 automated bottling lines which bottled alcohol beverages
• Ensured that all products met the customer specifications as well as state and federal guidelines.
• Reviewed and made necessary adjustments to existing operating procedures to ensure that best practices were being followed.
• Made recommendations to the line technicians to ensure changeovers were performed in a manner that utilized all resources available.
• Was a member of the company taste test team.
American Greetings, Osceola, AR April 2010 – October 2010
Distribution Holiday Order Filling Sorter Supervisor
Oversaw the Holiday Order Filling Sorter Department on 2nd shift, a pick pack operation. Directed 52 hourly associates in meeting the corporate expectations in safety, quality and efficiencies through coaching, training and teambuilding techniques.
• Wrote, reviewed and revised procedures, checklists and training guidelines which were used across all shifts to increase efficiencies and eliminate weekend overtime.
• Implementing TPM and 5s across 5 sorter lines.
Windsor Foods, Oakland, Miss June 2009 – Sept 2009
Production Superintendent
Managed 2 Supervisors and 80+ hourly employees in the processing and packaging departments on two shifts managing the safety, quality and cost to include yields, waste, sanitation, production scheduling, department efficiencies and monthly budgets.
• Reduced USDA non-compliance issues in the raw and RTE area by 75%. This was accomplished by evaluating the process in place and training the employees in the proper process and steps to take to keep the process in control.
• Increased yields by 10% while cooking beef products by monitoring the cooking temperature and reducing the temperature to an acceptable level.
JR Simplot, West Memphis, AR April 2006 – April 2009
Food Plant Shift Manager/Inventory Control Manager
Managed 3 packaging supervisors and over 180 hourly employees which consisted of over 50% temporary employees. Oversaw Inventory received from a 3rd Party Logistics Company.
• Managed the activities of assigned supervisors to meet the daily production goals while reducing labor hours and scrap and increase overall productivity. Monitored, tracked, and recorded daily metrics, (KPI) labor, waste, yields and efficiencies. Used collected data to determine the root cause of not meeting the production goals.
• Managed all functions of production including but not limited to staffing, batching (processing), bagging, casing, palletizing and transporting to the supporting 3PL.
• Performed daily, weekly and monthly cycle counts to ensure inventory accuracy.
• Oversaw the daily activities to include safety, quality, training, and discipline of assigned employees to include tracking their hours with use of kronos and used progressive disciplinary tactics.
• Responsible for evaluating current and proposed systems and procedures and determining and implementing changes as necessary.
• Maintained the Department budget to stay in the black 35 of 36 months.
• Filled in as scheduler as needed.
Fresh Express, Morrow, GA Dec 2003 – March 2006
Assistant Production Manager / Area Supervisor
Assisted in managing 2 process supervisors, 4 packaging supervisors and over 280 hourly employees, while also managing assigned lines which consisted of 39 packaging machines.
• Managed the activities of assigned packaging lines to meet the daily production goals while reducing labor hours and scrap and increasing production. Responsible for reporting daily labor cost to the plant manager.
• Directly supervised three production lines that processed tender leaf products from raw product to the finished product, to include batching, washing, drying, weighing, bagging, packing and palletizing, using Ishida scales, Bosch, Hayssen and Ilapak vertical baggers. Also used ABC case erectors.
• Responsible for implementing lean manufacturing techniques to reduce downtime, increase production, and eliminate waste. Techniques used were TPS (Toyota Production System), root cause analysis, PIFS (problem identification follow up sheets), Kaizen Blitz, 7 Wastes, 5 whys, and technical training from specialists within the manufacturing community.
• Championed several projects which were beneficial in bringing the overall cost to less than .067 cents per pound (target being .083)
Piknik Products, Montgomery, AL March 2003 – Dec 2003
Plant Superintendent
• Oversaw the night shift operation of a hot-fill production facility that manufactured a variety of non-carbonated beverages, sports drinks, and ice cream toppings for some of the top industries, such as Hershey, Nestle and Gatorade.
• Managed the entire process from ensuring correct formulation, batching, cooking, filling, labeling, packaging, maintenance and shipping to distribution center. Consisted of both automatic and manual batching. Used Pace unscrambler, Pace de-caser, Elmar filler, US filler, US bottler caper, Krones labeler, Hartness case packer and Little David box erector.
• Ensured daily production was inventoried and shipped to a company owned distribution center on a daily basis.
• Directly managed three line supervisors that managed forty-five hourly employees.
• Provided leadership, management and direction for the Production lines to achieve safety, quality, productivity, cost and customer service goals and objectives.
• Performed daily, weekly and monthly cycle counts of raw and finished product to ensure inventory accuracy.
Creative Foods, Osceola, AR Nov 2002 – March 2003
Production Supervisor
• Ensured all assigned Production personnel had a clear understanding of their expectations and the measurements used to gauge their performance.
• Managed resources to ensure the cost effective execution of production requirements for assigned lines, while reducing labor hours and scrap and increasing production within the batching, cooking, filling, labeling and packaging areas.
• Managed assigned lines which produced a number of products such as butter, spreads, marinades, sauces, whipped topping, flavored oils, shaker spices and cheese, for several nationally known companies, such as Papa Johns, Pizza Hut, Cracker Barrel and O’Charleys.
Motor Technologies Group (Regal Beloit Corp.), Blytheville, AR May 2001 – Nov 2002
Engineering Technician
• Worked as a member of the Leadership Team during the facility “startup” in 2001.
• Coordinated the layout and setup of a new work cell using CAD-Key. The cell consisted of a CNC lathe, step grinder and milling machine; received Mazak CNC program training on the equipment and trained the operators.
• Developed work instructions and procedures for plant wide work centers.
Education / Training
• University of Arkansas at Fayetteville (College of Engineering) (2007 – 2009) Masters of Science in Operations Management (GPA 3.40)
• Arkansas State University, AR (College of Engineering) (1998-2001) Bachelors of Science Degree – Technology Management (GPA 3.63)
• SQF Certified
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