Customer Service Human Resources

CHENG CHANG

** ******* *****, *** #** • New York, NY 10280 • 917-***-****

*********@*****.***

EDUCATION

Emergency Care Programs/Futures in Healthcare (FIH)

New York, NY

December 2010

Emergency Medical Technician (EMT-B) Certified

CPR/AED Certified

Stony Brook University

Stony Brook, NY

August 2006 – August 2010

B.S. in Public Health

EXPERIENCE

United Staffing Solutions, New York, NY

November 2011- February 2012

Human Resources Recruiter - Internship

•Collaborated with the Operations Manager to screen, source and review resumes for positions ranging from administrative assistants to clinical roles such as LPN’s, Clinical Data Managers, Clinical Research Associates and Biostatisticians

•Performed administrative duties to ensure efficient operation of the company, which included posting advertisements on job boards and coordinating my supervisor’s schedule for interviews

•Entrusted to maintain the organization’s data integrity by organizing, filing, scanning and faxing documents to various agencies

•Guided potential applicants through the clients’ recruiting process by conducting interviews and background checks via Accutrace

•Successfully handled multi-line phone system with excellent customer service, responding to client inquiries and directing calls

Midwood Ambulance Service, Brooklyn, NY

January 2011 – September 2011

Emergency Medical Technician

•Fulfilled patient assessment for an average of 4 patients per day, responding to patient inquiries, providing emotional/technical support and resolving any arising problems

•Composed an average of 4 daily patient care reports to document vital signs and track the health status of patients

•Utilized basic life support for patients in emergency, involving proper calibration of oxygen administration and aiding patients with medication

•Assured accurate completion of medical billing for the transportation of patients

•Managed preventive maintenance and ensured adequate inventory of ambulance equipment

Chinese American Planning Council, New York, NY

June 2008 – August 2008

NYC Youth Employment Program Monitor

•Oversaw, developed and evaluated the work performance of about 90 summer youth employees working in 10 different job sites located throughout New York

•Performed observational analysis for daily reports on the employees’ relations and the environment of work sites. Ensuring successful collaboration of program sponsors and participants

•Provided counseling and mentoring advice for youth participants facing work challenges

•Reviewed and calculated employee time sheets for accurate accounting practices, ensuring program’s data integrity

SKILLS AND ABILITIES

•Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

•Sourcing, Internet research, Interpersonal skills and typing speed of 70 WPM

•Knowledgeable in utilizing basic life support equipment and skills

•Conversational Cantonese

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