Customer Service Software

Experience

Southeastern Louisiana University- Help Desk Jan. 2007- Present

• Installation of software for staff/faculty computers, installation of printers, pick up and drop off computers

• Update computers with new software, repair computers

Prodina S.A. de C.V. (El Salvador) Jan 2006- Dec 2006

• Company that sells and manufactures self-ink stamps.

• Supervised the manufacturing and delivery of the stamps, worked with marketing and advertising department

• Helped with promotions and events

Sykes El Salvador (call center) July 2005- Dec 2006

- Customer Service for MSN Dial-Up

- Assisted MSN Dial Up customers with trouble shooting with the internet service

Education

American School of El Salvador 1983- 1997

Escuela Bilingue Maquilishuat of El Salvador 1997- 2000

Universidad Tecnologica de El Salvador July 2001- Dec 2006

Graduated with a Computer Information System

Southeastern Louisiana University Jan 2007- July 2011

Graduated with a Bachelor in General Studies concentration in marketing and graphic design

Skills

Languages- Spanish as my first language (100%) and English as a second language (100%)

Computer software- Word, Power Point, Excel

Graphic Design- Creative Suite- Illustrator, Photoshop, InDesign

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