Director

Healthcare industry leader improving outcomes within

chronic disease management

Summary of Professional Experience:

 2 ½ years in Trauma level I Emergency Room

 2 ½ years in Labor & Delivery

 6 years Home Health Care RN Supervisor  3 years Long Term Care

 5 years Management of Patient Call Center

 Research benchmark standards of care for multiple clinical areas

Accreditation:

 Joint Commission Accreditation of Healthcare Organizations (JCAHO)

 Medicare

 Utilization Review Accreditation Commission (URAC)

 Occupational Safety and Health Administration (OSHA)

Successfully met requirements with:

 Food and Drug Administration (FDA) protocols for clinical trials

 Internal Review Boards (IRB)

 Health Insurance Portability and Accountability Act (HIPAA)

Authored over 50 Standard Operating Procedures (SOP’s):

 Nurse Call Center

 Diabetes Disease Management

 Clinical Trials: Neurology, Cardiology, Orthopedics, Prostate, Diabetes, Sleep Apnea, Obesity, Urology, Hypertension, Pharmaceuticals

Collaboration with physicians and clinical review teams:

 Boston Scientific  Internal Review Boards  Multi-Disciplinary Teams

 Blue Cross & Blue Shield  John Hopkins  Pharmaceutical Cos.

 Cleveland Clinic  Johnson & Johnson  Quality Review Boards

 Clinical Nurse Training  Legal Review  St. Jude Medical

 Ethics Board  Medtronic  Stryker

 Grand Rounds  Mott Children’s Health Center

Other achievements:

 Participated in Dominican Republic medical clinic with a team of surgeons and nurses

 Family Advocate with a grant program from Michigan State

 Community Soup Kitchen Volunteer for the homeless

 Foster Care Parent for Catholic Social Services (Teen mothers & their babies)

Software Tools & Applications

 McKesson, OASIS, Cisco, Crystal Reports, Word, Excel, Power Point, Lotus Notes, Outlook

Chronological Professional Experience

Director of Clinical Services- report to CEO 10/2009-Present

Nightingale Home Health Care, Golden Valley, MN Nationwide Leading Home Care Agency, Medicare certified providing Home Care Services to Homebound patients that have a skilled need.

 Administrator of Medicare Certified Home Care Agency

 Manages all disciplines, PT, OT, RN, HCA’s, ST, MSW

 Review of all clinical documents

 Implementation of Medicare guidelines

 Provide Teaching and Clinical guidance to all staff

 Manages ROI for agency

 Manages budget

 Supports Marketing and Sales Team

 Submits required OASIS documents to Medicare

 Assesses and Analyzes Home Care Outcomes

 Coordinates Care Conferences for all disciplines and/or families

Patient Interaction Center Manager- reported to VP of Operations 1/2007- 9/2009

ThreeWire, Eden Prairie., MN Emerging growth medical marketing company

Privately held company servicing medical device and pharmaceutical companies through swift clinical study patient recruitment and retention thereby accelerating time to market.

 Manage a 40 seat Nurse Call Center

 Create scripts for patient enrollment assessments based on FDA protocol

 Create standard operating procedures

 Organized & instructed nurses on benchmarked clinical training

 Created strategies with clients/physicians obtaining the best return on their investment

 Provide clinical content for marketing materials

 Clinical site patient record screening

 Develop and manage annual department budget

 Assessment & management of call center metrics

 Quality audits and management for patients/clients

 Participated in customer sales process and identified opportunities for enhanced services

R.N Supervisor/Consultant – report to administrator 12/2003 - Present

Integrity Health Care, Minneapolis, MN Medicare Certified Home Health Care Agency

 Consult with Administration on Home Care Regulations

 Assess potential patients for admission

 Review payor reimbursement

 Provide orientation to new personal care attendants (PCA’s)

 Train staff on OSHA, HIPPA, Patient Rights & Safety, and Emergency Protocol

Supervising Nurse – report to administrator 1/2003 - Present

Moore Board and Lodge, Minneapolis, MN Assisted Living facility for women 55 yrs of age and over, who have a mental health diagnosis and need to live with the support of 24/hr care of health care personnel.

 Provide weekly nursing services to women diagnosed with a variety of mental illnesses

 Supervise Certified Nurse Assistants (CNA’s) and staff

 Organize and provide monthly staff meetings

 Provide education on diet and medications to residents and staff

 Consult with administrators regarding standards of care and state regulations to maintain licensing

Registered Nurse – report to Director of Nursing 9/2005 - 9/2007

Intrepid Home Health Care, Edina, MN Medicare Certified Home Care Agency

 Provide skilled nursing to Medicare clients in assisted living, and home environments

 Create/write care plans

 Collaborate with: PT’s, OT’s, social workers, speech therapists, home health aides, etc.

 Provide teaching and education to clients regarding chronic disease management

 Skilled abilities include, (wound care, wound vacs, injections, infusions, catheter/ostomy care & patient education)

Clinical Coordinator – report to Nurse Manager 7/2006 - 1/2007

Walker Methodist Health Center, Minneapolis, MN Largest Medicare Certified Long Term Care, Assisted Living, and Alzheimer’s Dementia Care Facility.

 Coordinate plans of care for residents with Alzheimer's/Dementia on 2 Units

 Coordinate care for residents on long term care unit with approximately 100 residents

 Supervise nurses, nursing assistants and medical assistants.

 Educate and instruct staff on clinical skills, policies and procedures of long term care

 Conduct IDT/staff meetings and care conferences

R.N Care Manager – report to Department Supervisor 1/2006 - 6/2006 Long Term Care Group, Eden Prairie, MN Insurance Company

 Determine eligibility for long term care benefits

 Develop plan of care

 Reassess need and financial status for on-going services

 Provide resources to ensure quality care

 Assess claimants vulnerable adult/cognitive deficits based on R.N and M.D assessment tools, for issues regarding safety and the need for a possible 24/hour plan of care

 Collaborate with medical directors and peers in weekly case reviews

Clinical Operations Manager – report to Administrator 2/2003 - 4/2005 American Healthways, Eagan, MN Nurse Call Center

 Manage RN staff

 Provide QA of telephonic diabetes disease management education to members of BCBS

 Achieve goals/outcomes of program

Administrator 5/2000 – 12/2002

Around the Clock Nursing, St. Louis Park, MN private nurse staffing and Medicare certified home care agency

 Supervise the daily activities of a homecare agency

 Monitor regulatory compliance and standards of care required by OSHA, Medicare, and JCAHO

 Supervise RN's, LPN's, PCA's & HHA's. Work with multiple discipline’s to enhance homecare

 Obtain county and other subsidiaries contracts

 Create and maintain yearly fiscal budget

 Provide clinical education and guidance for patient care plans

 Submit OASIS through the CMS database system

Education

University of Phoenix, Minneapolis, MN 9/2004 - 9/2008

 Master's Degree

 Masters of Business Administration (MBA). I took 1 year off and returned to complete while working as a supervisor in a very high paced fast environment.

University of Michigan, Flint/Ann Arbor, Mi 9/1996 - 12/1998

 Bachelor's Degree

 Bachelor of Science in Nursing (BSN)

 Michigan Community Service Award-1998

 Vice President of Nursing Class Performed Medical Clinic with team of Physicians and Nurses in the Dominican Republic for 1 week-1998

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