Customer Service Project Manager

Contact information:

Email: ********@*****.***

SUMMARY:

Over 20 years of IT experience. Expertise in all aspects of wholesale, warehouse distribution and EDI business processing; Strong Analytical and problem-solving skills; Ability to manage multiple tasks simultaneously and adhere to deadlines.

TECHNICAL SKILLS:

IBM/AS400: JAVA, RPG, CL, ILE, SQL

Microsoft: VB, C#, SQL server, SharePoint, X++,ASP.NET

EDI Mapping: TrustedLink 6, Bizmanager

Other: XML/XSD, JAVA, JSP, Javascrip, C++,

Application system: ACS wholesale system, PKMS warehouse management system

Cognos BI report, Microsoft Dynamics AX Finance system, FRX

WORK EXPERIENCE:

Retail Fashion Company – NYC Over 10 Years

Director of Business System

• Work with end users such as customer service, sales rep, production, A/R, Finance and logistic/warehouse user, analysis and address business problem, proposed technical solution.

• Design, modified/develop, test and implement the system in AS400(with RPGIV),

• Work with software company , Implement/enhancement warehouse management system and EDI system. (AS400/RPG, ACS&PKMS)

• Coordinate with VAN service, establish trading partner relationship, set up EDI mapping in

X12 EDI standard (TrustedLink 6) for EDI document 850,810, 856,860, 852, 830, 846. 820,824,864

• Participate to convert Finance/AP system from AS400 to MS SQL.

• Modified current retail and wholesale system, establish the data communication between AS400 and MS SOL server.(C#, XML)

• Analysis the EDI system, Cut costs by effectively utilizing EDI.

• Help vendor compliance team research the chargeback, provide solution in both business operation and system enhancement to prevent mistakes in the future.

• Work with internal auditor to ensure the application system compliance with Sarbanes Oxley regulation.

• Work with executive management team, identify the business requirements and define technical solutions, implement new applications or enhanced existing applications.

• Implement, System design for company launching new business include acquisition new company.

Design business reports for executive management team.

• Research application system package to best fit the company business expanding.

Computer Software Company –NYC 4 years

Sr. Systems Specialist/Programmer

• Define business requirements and their technical solutions for new or enhanced applications within the client's suite

• Supports client by resolving technical issues, providing training and on-going systems maintenance.

• Implementing Third Party Manufacturing interfaces on EDI using a combination of ANSIX12, EDIFACT Standards and Flat files via AS2,VAN service

• Managed Y2K upgrade of hardware and software for AS/400.

• Provide document for the implementation system including business process procedure user guides, data format specifications, best practices, help text, and Quality Assurance testing scenarios and scripts

• As a project manager, coordinate extensively with the Development and Quality Assurance Testing teams to ensure that product enhancements meet expectations

• Coordinated EDI activities to ensure that functional specifications and requirements were transformed into clear and concise technical specifications and include EDI training.

• Design B2B for foreign suppliers, implemented the automation which transmitted daily outbound purchase orders for replenishment of inventory and Customer Direct Import orders as well(FTP).

• Design Credit card order processing system for E-comm business based on client request.

• Prepared the 850 and 855 guidelines and requirements documentation for JCP contact order per client request.

Retail Fashion Company -- NYC 3 years

System analyst/programmer

• Coordinated internal customer service requests to set up EDI test for purchase orders (850), invoices (810), advance shipping notice (856) with customer such as Macy’s, Dillard’s, Nordstrom, Saks, NM Group, Kohl’s, JC Penney, WalMart, etc.

• Set up AS2 Connectivity to S/R EDI 850/810 with Wal-mart.

• Maintained UPC catalogs at QRS in Microsoft Access.

• Maintained programs for order entry/billing, purchasing, inventory control, sales analysis, general ledger, accounts payable, accounts receivable system on MS (Front end VB, back end MS Access --convert from Foxpro).

• Identified specific areas causing system breakdowns and performed troubleshooting of software and hardware to resolve issues.

• Trained end users to become comfortable and knowledgeable about the system that they are working on.

• Supported customers and vendors with any questions that arose.

EDUCATION:

• City College City University of New York

Master of Science in Computer Science

• Shanghai University Shanghai, China

Bachelor of Engineering in Electronic Engineering

TRAINING:

• GXS BizManager implementation

• Microsoft Advanced SharePoint Development

• Microsoft C# 3.0 Programming in .NET framework 3.5

• JAVA J2EE develop programming

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