Pvt Ltd Manager
Resume:
Gaurav Agnihotri
**********@*****.***
___________________________________________________________________________
______________
Objective
To associate myself with an organization, which provides me ample
opportunities of growth, scope for learning and the space to further
enhance my skills through constant learning and challenges at work.
Work Experience
--- Liquidhub Consulting India Pvt Ltd (October 2011- till data)
Manager: Knowledge, Bid and Content Management/ Sales Support
Responsibilities:
. Working closely with the Chief Information Office CIO, Chief Strategy
Office CSO and other department heads to plan and execute the
organization's knowledge / content management strategy. Additional
responsibilities to collect, synthesize, organize, and manage
corporate information in support of business units across the
enterprise using our Enterprise Content Management Platform (The HUB).
Strategy and planning:
. Prepare a long-term plan for knowledge and information asset
development, based on business goals and input from key stakeholders.
. Acquire and develop knowledge of vertical/horizontal industry
practices, trends, benchmarking data, and create competitive analyses.
. Formulate strategy and plan for implementing and leveraging online
communities, discussion forums, and other collaborative technologies.
. Develop Social media strategy
. Part of the leadership team and working closely with the Partners and
key stakeholders on daily basis.
. Create a repository of Market Intelligence / Analytics across various
industry domains
. Assume responsibility of solution design as part of the RFP/RFI
process and manage calendar in line with the pipeline of new
opportunities
. Develop responses to all the sections in the RFP/RFIs. This will
include developing responses independently as well as coordinating
with members from across various streams of business operations in
obtaining their inputs towards building responses.
. Provide all collaterals/appendices/annexures as part of the RFP
response
. Adhere to all the key milestones specified in the RFP/RFI as part of
the bidding process and keep all the key stakeholders updated
regularly on the progress
. Develop collaterals / case study material related to LiquidHub
operations across the industry domains, geographic locations and
service offerings
. Develop the team, including developing staffing and resource models as
well as coaching and mentoring of leaders and managers.
. Provide periodic reports to key stakeholders with a status on progress
of new opportunities being pursued (number of deals, details,
milestones achieved, key issues/challenges, etc)
---Capgemini Consulting India Pvt Ltd (December 2008 - October 2011)
Consultant: Global Knowledge Manager, Business Information Management (BIM)
(June 2010 - October 2011)
Responsibilities:
. To help execute a Global BIM Delivery Strategy, by building a stronger
alliance internally and support Global sales pursuits.
. Enable self-service by creating and maintaining of global knowledge
repositories on a Web 2.0 infrastructure
working directly with the Senior Executives across the BIM GSL and
help implement a global approach (strategy)
. Communicate regularly with 6000+ resources on the latest references,
collaterals, thought leadership, sales and marketing content,
newsletters, delivery documents, etc.
. Coordinating with internal & external stakeholders from multi-
disciplinary teams like Sales, Pre-Sales, Marketing, Business
Analysts, Other Technical Architects, Delivery Practices, Support
Teams, Technical Writers, Visualization Experts, Partners, Vendors,
Prospects, etc to put-together seamless consolidated winning bids.
. Engage with BIM in their Enablement 2.0 initiative to promote
Trainings and Knowledge zones.
Consultant: Regional Knowledge Manager, UK Outsourcing Services (December
2008-June 2010)
Responsibilities:
. Acting as a point of contact for knowledge related questions and
queries.
. Responsible for OS UK References Refresh Programme and updating the OS
UK References Index, and ensuring updates are provided to Global OS KM
for the Global Index.
. Carrying out the Standard Bid Content maintenance program in agreement
with content owners.
. Regularly auditing all agreed OS UK owned knowledge repositories
(Community Sites, Teamrooms, intranet sites).
. Managing availability of spare team rooms for bids, and provides on
request from Bid Manager.
. Provide support to users in use of KM2.0 knowledge database, Capgemini
Wiki and Microsoft SharePoint Teamrooms.
Other Knowledge Management activities:
. Working with the Sales and Research teams within the KPO to help sell
KPO services to the stakeholders and to the external clients.
. ITIL trained hence implementing ITIL concepts like Business Continuity
Plan in the entire Business services.
. Guide and coach identified KM Champions across functions and locations
in defining, organizing, indexing, presenting, reviewing.
. Working on KM development projects and initiatives as requested.
. Organize KM Events within Capgemini across Locations and drive the KM
Initiatives for the Business Unit.
. Induct Lateral & Campus recruits into the system.
. Active member at K-Community forums, Bar-Camp.
. ISO related - The KM practice is ISO certified having gone through a
certification as well as Surveillance audit. Involved as a core team
member for the quality management activities within the KM team. The
activities involve collation of all evidence documents, defining
processes, preparing process and guideline documents, implementing
processes and ensure smooth functioning and compliance across the
team. Also involved in carrying internal quality audits, and the
external audit.
. Additional responsibility of Marketing and Business Information co-
coordinator for the EMEA region (primary research on external sources
like Forrester, Gartner, Factiva and OVUM)
---Deloitte Consulting India Pvt Ltd (June 2008 - December 2008)
Knowledge Analyst
Responsibilities:
. Led the KM team for the Strategy and Operations team.
. Quals Acquisition for the Region EMEA (Europe Middle East and Africa)
and handling of Strategy and Operations (S&O) Knowledge Management
issues
> The objective of the Qualification request process is to
increase the contribution of Quals for the EMEA region by
methodically contacting Project Partners and Managers for
each key win. Tracked around 1000 projects across 40
countries.
. Handle special projects for Strategy and Operation on a priority
basis. To publish the S&O content on Knowledge Exchange (KX).
. Constantly monitor the Quals database and mailbox contributions for
EMEA key wins and processes and published Quals while determining the
strength of content.
. Proactively and accurately communicate progress on EMEA Key wins/Quals
publishing to Knowledge Managers/US counterparts.
Other Responsibilities:
. Support Quals metrics reporting and the contribution acknowledgement
process for Quals
. Responsible for publishing project Quals in a timely manner including
initial review, abstracting, tagging of submitted Quals, recommending
strength of the Qual and upholding intellectual property and client
confidentiality restrictions
. Help develop and update Quals training and process documentation and
provide overview of Quals process during KA team new hire orientation
. Support Business Process Definition and Documentation, and training of
resources for clients
--- FirstLight Online India Pvt Ltd (June 2007 - June 2008)
Team Leader Content Management
Responsibilities:
. Delivering editorial content. Working with international clients, the
job involved careful screening of articles, analysis to derive the
central theme and finally to allocate appropriate advertisers on
magazine contents.
. International communications and relationship management.
. The Team Leader is responsible for undertaking quality checks
(inclusive of content management, cleansing and testing) for the
projects/tasks assigned, good knowledge of quality assurance/control
techniques & assist with management reports as required.
. Content Production including HTML coding for the different microsites
(miniature websites), creation of microsites for the various
publications and web pages, updating of websites, Analyzing of content
and linking them to appropriate advertisers,
. Examining proposals and selecting material for publication or
broadcast. Reviewing and revising the work for publication or
dissemination.
. Developing technical materials, such as equipment manuals, appendixes,
or operating and maintenance instructions, and also assisting in
layout work.
. Analyzing and planning for alternate delivery methods to meet business
requirements and mentor new hires
. Performing quality review of published documents, developing QA
checklists, document errors, and analyzing root cause.
. Drafting and updating QA documentation and provide feedback on QA
business processes.
. Developing monthly learning's and best practices to communicate to the
team based on QA.
. Provide feedback to leadership team on team performance. Provide data
for monthly quality metrics.
--- Ernst & Young India Pvt Ltd (May 2006 - June 2007)
Knowledge Associate
Responsibilities:
. Content Production - basic HTML coding with Home Site, posting
content additional responsibility as website advisor from India
Hub.
. EYO Project team - was part of the EYOnline Project team, e-channel
team and Knowledge team.
. Developing technical materials, such as equipment manuals, training
manuals, appendixes, or operating and maintenance instructions, and
also assisting in layout work
> Developing technical materials, such as equipment manuals,
appendixes, or operating and maintenance
instructions and also assisting in layout work.
> Performing quality review of published documents,
developing QA checklists, documenting errors and analyzing
root causes
> Drafting & update QA documentation and providing feedback
on QA business processes.
. Maintenance of EYO site and its key data, the Actuate / Webtrends /
EYO Reporting website, and how the reporting site can perform other
operations (enrollment, enablement, content, and help) and various
other processes.
. Drives awareness of the key knowledge tools and the best content,
and engages people across the service line to use the tools and
content to help support revenue growth and service delivery
effectiveness
. Identifies and actions hot issues/topics/trends within the service
line that require specific focus to rapidly capture the related
knowledge assets
. Gains feedback from practitioners on their knowledge needs,
knowledge approaches and tools and iterates the implementation
program and/or feeds in to future technology developments to ensure
the knowledge roadmap and plan remain relevant to the service line
. Builds strong relationships within the service line and others
within EY Knowledge to build a good understanding of the business
strategy and knowledge priorities
--- Bhavani Packaging Pvt Ltd (May 2000 - August 2002)
Project Executive
Responsibilities:
. Providing integrated Technical Support to the internal and external
clients. Also had extra responsibility of creating and sending HTML
documents to the clients.
. Updating the content in the repository.
QUALIFICATIONS
. Bachelor's Degree in Computer Application (BCA) from St. Joseph's
College Bangalore.
. Master's in Information Technology (M.Sc IT) from Bharathidasan
University.
Other Interests
. Participated in National Games held at New Delhi.
. Participated in KVS South Zonal and Regional Games held at Trichy.
Personal Profile-
Name : Gaurav Agnihotri
Date of Birth : 15 September1982
Father's Name : R.K.Agnihotri
Nationality : Indian
Permanent Address : # 48, 13th Cross Ward no- 3,
Abbigere Main Road
near Mariamma Temple,
K.G.Halli,
Jalahalli West, Bangalore
Karnataka, 560015
Passport Number : H3031730 Valid up to 23/3/2019
Languages Known : English, Hindi
Hobbies : Playing and watching
Hockey.
E-mail : lovie_agni@ yahoo.com
Place: BANGALORE
DATE:
_______________________________________________________________________Thank
s for your attention
(GAURAV AGNIHOTRI)
Contact this candidate