Profession Service Manager
Resume:
Jonas R. Garcia
***** ****** **** ***** Humble, Texas 77346 Home: 281-***-**** Cell: 713-***-**** *************@*****.***
Objective: To become part of a fast growing organization that is continually meeting new challenges while offering a position that would utilize my abilities as an experienced professional in management. To apply my multifaceted skills and background while contributing to the success of my employer
SUMMARY OF QUALIFICATIONS • 31 years of Professional in Automotive Service organizations and multinational teams to exceed revenue and profit goals and 26 years of Professional Management of leading automotive dealerships.
• Certified in managing and training service advisor and technicians.
• Have extensive knowledge of in Ford, Lincoln, Mercury, Mazda, Kia, & Mitsubishi, warranty and Policy.
• Held positions as Professional Parts & Service Director, Service Manager, Assistant Service Manager, Body Shop Foreman, Service Shop foreman, Shop Manager, Service Consultant, & Service Dispatcher.
• Specialized skills in strategies gross profit in increasing gross percentage in Parts as well in Service departments.
• Strong relationship management skills as well in training Parts, Service, &Body Shop staff employees in business protocols and experience conducting business with all of our customers for the best Satisfy customers.
• Expert relationship builder, channel developer, negotiator and sales strategist.
• Experience in Customer satisfaction.
• Experience in automotive budget forecasting for Parts & Service.
• Prepare for meeting and correspond with staff s on Dealership’s tracking for the months gross and departments expensive.
• Supervised department of 40 in staff in parts & service
• Maintained and control Parts wholesale gross from a 14% to an average of 22% for over two years.
• Maintained and control Parts front & back counter gross from a 18% to a 46%
• Maintained and control Service customer pay from a 57% up to a 77% in CP retention
• Maintained and control $298.65 dollars per repair order
• Maintained and control Effected Labor rate of $ 106.57 average per repair order.
• Maintained and control 2.1 Hours per Repair order
• Award winner for best service gross profit three years running and Earned repeated commendations for sales leadership throughout + five years
PROFESSIONAL EXPERIENCE
Professional Parts & Service Director
Professional Service Director
Proficient in ADP Dealerships computer system.
Proficient in Reynolds & Reynolds Dealerships computer system.
Proficient in UCS Dealership computer system.
Proficient in Microsoft Excel, Words, & Outlook
Customer support
Maintain and Organizing staff meeting for departments
Control a month & annually budget forecast to meet company’s forecasting
Ability to perform process, procedures.
Ability to install customer’s menu for schedule service for service advisors
Implement Parts & Service menus for customer retention
Implemented advisor’s walk-around program to increases sells
Professional Experience History:
Joe Myers Imports Mazda / KIA. ( Van Tuyel Group) — Houston, Texas 2008-2009
Job Duties Parts & Service Director (Mazda & KIA Master Certified)
Increased and Control sale over parts & service & produce the highest gross profit
To bottom line.
Review Mazda & KIA warranty trend and maintain district’s level.
Market Dealership area’s to maintain customer retention.
Increases training to product the highest CSI for customer satisfaction
Maintain and manager 27 employees.
Over see cashiers & porters on daily duties.
Maintain Dealer socket and customer leads for parts & service department.
Control and perform a month budget forecasting for department’s goal.
Maintain warranty, cash, and sublet receivables.
Weekly training with parts & service staff for better awareness on customer satisfaction.
Monthly reporting to Van Tuyel Group for all performances.
Review Part’s Stock order and old age parts.
Assist with use vehicle recondition for use vehicle’s line
Friend Ford Crosby, Texas 2006 -2008
Job Duties Parts & Service Director (Master Certified)
Increased and Control sale over parts & service & produce the highest gross profit
To bottom line.
Increases training to product the highest CSI for customer satisfaction
Review Ford warranty trend and maintain district’s level.
Market Dealership area’s to maintain customer retention.
Over see Service &Body technician, cashiers & porters on daily duties.
Maintain and manager 20 employees.
Maintain Ford’s website for customer leads for parts & service department.
Control and Perform month budget forecasting for department’s goal.
Maintain warranty, cash, and sublet receivables.
Weekly training with parts & service staff for better awareness on customer satisfaction.
Monthly reporting to Fred Salinas on all Parts & Service performances
Review Part’s Stock order and old age parts
Over seen operation of Parts, Service, & Body Shop
Assist with use vehicle recondition for use vehicle’s line
Champion Lincoln Mercury, & Isuzu ( Auto Nation) Houston, Texas 2005 – 2006
Job Duties Service Director (Master Certified)
Increased and Control sale over service & produce the highest gross profit to bottom line.
Review warranty trend and maintain district’s level.
Increases training to product the highest CSI for customer satisfaction
Market Dealership area’s to maintain customer retention.
Maintain Ford, Lincoln star programs
Maintain and manager 22 employees.
Address all Lincoln website leads for customer for service department.
Control and Perform month budget forecasting for department’s goal.
Maintain warranty, cash, and sublet receivables.
Weekly training with service staff for better awareness on customer satisfaction.
Monthly reporting to Melton Henry (GM) & Auto-Nation on all Service performances
Assist with use vehicle recondition for use vehicle’s line
Over see cashiers & porters on daily duties.
Champion Ford Highway 6 (Auto Nation) Houston, Texas 2003-2005
Job Duties Service Director (Master Certified)
Increased and Control sale over service & produce the highest gross profit to bottom line.
Review warranty trend and maintain district’s level.
Increases training to product the highest CSI for customer satisfaction
Market Dealership area’s to maintain customer retention.
Maintain and manager 22 employees.
Address all Ford website leads for customer for service department.
Control and Perform month budget forecasting for department’s goal.
Maintain Ford star programs
Over seen operation of Parts, Service, & Body Shop
Maintain warranty, cash, and sublet receivables.
Weekly training with service staff for better awareness on customer satisfaction.
Monthly reporting to Mike Spire (GM) & Auto-Nation on all Service performances
Assist with use vehicle recondition for use vehicle’s line
Over see cashiers & porters on daily duties.
Joe Myers Mazda Kia Houston, Texas 2001-2003
Job Duties Service Director (Mazda/Kia/ Mitsubishi Certified)
Increased and Control sale over service & produce the highest gross profit to bottom line.
Review warranty trend and maintain district’s level.
Increases training to product the highest CSI for customer satisfaction
Market Dealership area’s to maintain customer retention.
Maintain and manager 22 employees.
Address all Mazda, Kia, & Mitsubishi website leads for customer for service department.
Control and Perform month budget forecasting for department’s goal.
Maintain warranty, cash, and sublet receivables.
Weekly training with service staff for better awareness on customer satisfaction.
Monthly reporting to Chuck Kramer (GM) & Van Tuyel Group on all Parts & Service performances
Assist with use vehicle recondition for use vehicle’s line
Over see cashiers & porters on daily duties.
Randall Reed Ford, Inc Humble, Texas 1999-2001
Job Duties Service Director (Ford, Mazda, Kia, Hyundai Master Certified)
Increased and Control sale over service & produce the highest gross profit to bottom line.
Review warranty trend and maintain district’s level.
Increases training to product the highest CSI for customer satisfaction
Market Dealership area’s to maintain customer retention.
Maintain and manager 24 employees.
Address all Ford, Mazda, Kia, and Hyundai website leads for customer for service department.
Perform month budget forecasting.
Over seen both Goodyear stores at Eastex freeway & 1960 for Mr. Reed part of automotive group function.
Maintain warranty, cash, and sublet receivables.
Weekly training with service staff for better awareness on customer satisfaction.
Monthly reporting to Chuck Kramer (GM) on all Service performances
Assist with use vehicle recondition for use vehicle’s line
Over see cashiers & porters on daily duties.
Champion Ford, Houston, Texas 1995-1999
Job Duties Service Director (Ford Master Certified)
Increased and Control sale over service & produce the highest gross profit to bottom line.
Review warranty trend and maintain district’s level.
Increases training to product the highest CSI for customer satisfaction
Market Dealership area’s to maintain customer retention.
Maintain and manager 14 employees.
Address all Ford website leads for customer for service department.
Perform month budget forecasting.
Over seen operation of Parts, Service, & Body Shop
Maintain warranty, cash, and sublet receivables.
Weekly training with service staff for better awareness on customer satisfaction.
Monthly reporting to Tony Gracely (Owner) on all Service performances
Assist with use vehicle recondition for use vehicle’s line
Over see cashiers & porters on daily duties.
Texan Ford, Houston, Texas 1989-1995
Job Duties Service Director (Ford Master Certified)
Increased and Control sale over service & produce the highest gross profit to bottom line.
Review warranty trend and maintain district’s level.
Increases training to product the highest CSI for customer satisfaction
Market Dealership area’s to maintain customer retention.
Maintain and manager 18 employees.
Address all Ford website leads for customer for service department.
Perform month budget forecasting.
Maintain warranty, cash, and sublet receivables.
Weekly training with service staff for better awareness on customer satisfaction.
Monthly reporting to David Easley(GM) on all Service performances
Assist with use vehicle recondition for use vehicle’s line
Over see cashiers & porters on daily duties.
Mort Hall Ford, Houston, Texas 1973-1989
Job Duties Service Director (Ford Master Certified)
Shop foreman over see service Technicians
Body Shop foreman over see body shop Technicians
Service Advisor assist customer on all their service concerns.
Service Dispatcher moving work load on promise times
Assistance Service Manager responsible for Technicians training & quality check
Shop Manager responsible for customer satisfaction and retention
Increased sale over service & produce the highest gross profit to bottom line.
Increases training to product the highest CSI for customer satisfaction
Weekly training with service staff for better awareness on customer satisfaction.
Monthly reporting to Hugh Whiles (P&S Director) on all Service performances
Assist with use vehicle recondition for use vehicle’s line
Over see dealer’s porters on daily duties.
Technical Skill & Certification:
• Ford Certified as a Professional Parts & Service Director by Ford motor Company as a Master.
• Ford Master Certified as a Professional Service
Manager
• Lincoln & Mercury Certified as a Professional Service Manager
• Isuzu Certified
• Mitsubishi Double Diamond Certification
• KIA Mater Certified
Product Knowledge:
ADP dealership computer system in websuite 2007, UCS dealership computers system, Reynolds & Reynolds dealership computer system. Certified in managing and training service advisors and technicians. Quality assurance and maintaining highest CSI Scores. Familiar with the following Automotive manufactures warranty Ford, Lincoln, Mazda, KIA, Mercury, Isuzu, Hyundai, & Mitsubishi. Held positions as a Parts & Service Director, Service Director, Shop Manager, Shop foreman, Body Shop Foreman, Assistance Service Manager, Service Dispatcher, Service Advisor, Body Shop Estimator, Assistant Body Shop Manager, 31 years in the automotive business field and 26 years of automotive management training and experience.
Contact this candidate