Office Manager

Sarah A. O’Donnell

***** *** **** ****

Lithia, FL 33547

813-***-****

Objective

To obtain a position in a progressive, growth-oriented environment, which will fully utilize my organizational, motivational and managerial skills.

Qualifications

·6+ years of Office Coordinator experience

·6 years of customer service experience

·Ethical, high-energy professional who consistently meets objectives

·Ability to plan, organize, supervise and coordinate all office operations

·Ability to function in a complex environment; interpret, analyze and present data

·Excellent leadership abilities and staff motivation

·Strong oral and written communication skills; presenter and trainer

·Computer skills – Word, Excel, Outlook

·Strong typing and 10 key skills

·HIPAA knowledgeable

Work Experience

Account Applications Coordinator

7/2003-present

University Community Hospital Tampa, FL

·Staff training of all department system applications and procedures (Siemens Patient Accounting, HARP, Systoc 7.22, Siemens Document Imaging, GroupWise, Dispatch Online Report Viewer, Virtual Data Entry and Virtual Remittance Server systems -Currently converting to VRS3.2.1

·Administrator for POS Partner-Online Credit Card Processing Software

·Staff supervision of 8; development, training, competency and performance evaluations

·Team interviewing and selection

·Set weekly and monthly department goals

·Daily review of departmental reports to ensure quality, completion and accuracy

·Ensure all payment applications balance back to daily bank deposits

·Daily balancing for accuracy and audit trail of deposits through a lockbox and ACH

·Tracking of staff errors and corrections

·Weekly payroll for the department

·Department operations to include supplies and working equipment

·Write and upkeep of Department Policies and Procedures manual

Customer Service/Correspondence Coordinator

9/2001 – 6/2003

University Community Hospital Tampa, FL

·Assisted in installation, implementation and staff training of Siemens document imaging system with daily responsibility of system support

·Ensure correspondence from insurance companies, patients, attorneys and physician offices are sorted and imaged into correct account

·Staff supervision of 2; development, training, competency and performance evaluations

·Team interviewing and selection

·Weekly payroll for the department

·Daily review of systems and departmental reports to ensure completion and accuracy

·Refund tracking in Lawson Accounting System and refund approvals to patients and insurance companies

Account Application Specialist

9/2000 – 9/2001

University Community Hospital Tampa, FL

·Chosen by both department supervisors to fill-in for a vacant position

·Application of insurance company and patient payments to patient accounts

·Daily payment and deposit balancing

Customer Service Representative

1/1998 – 8/2001

University Community Hospital Tampa, FL

·Answer and field calls from patients, insurance companies, and attorneys for three large hospitals related to billing, balances, settlements, refunds of patient accounts, including complaints

·Written response to correspondence from patients, insurance companies, doctor offices and attorneys, interact with other Hospital departments

·Work with collection agencies on unpaid accounts, collections and calculated agency commission

Registration Representative

8/1996 – 12/1997

University Community Hospital Tampa, FL

·Patient registration – SMS System, ensuring essential health insurance and all required documentation was properly executed, including patient rights/responsibilities and living wills

·Insurance verification, collection of deductibles and co-payments

Education

Bloomingdale Sr. High School

Hillsborough Community College

University of South Florida

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