Customer Service Sales

Jayshree Shah

*** ********** **** ******, ** ****4 630-***-**** ********@*******.***

Objective Quick learner, seeking a new opportunity to apply basic computer and document processing skills

Education Gujarat College in India (1972) B.A. Economics, minor Psychology

Work Regulus Mar 2005-Oct 2010

History Regulus Group is the largest outsourced remittance processor and one of the largest outsourced billers in the US.

Payment Processing Clerk Level II

Processed payments for clients across multiple industries with solid understanding of client’s procedures including: bank mortgages, credit card payments, insurance/medical payments

Processed 200 payments per hour accurately and on a timely basis following established procedures and mastering all steps in process.

Opened, reviewed and verified all remittance payments for key information such as payee, date, signature, etc., for all standard clients

Responsible for clients with special handling procedures where multiple accounts are paid by a single entity or check

Payment Rejects Processing Clerk Level II

Responsible for reviewing and reprocessing all payments rejected by system processing.

Reprocessed checks based on reject reason, following procedures for accurate processing

Ace Hardware Corporation Reprographics Division 1990-Feb 2005

Mailroom Clerk 1990 – Feb 2005

Sort and file store invoices, statements and general mail

Label and stuff envelopes for outgoing mail

Trained on special permit bulk mailings for Helpful Hardware Club

Production Support 1990 - 1994

Assisted production department, catalog department and other various special projects

Preparation work for production department to help meet 100 % on-time schedule including assembling dealer checklists

Kohl’s Aug 1996- Sept 2001

Sales Associate

Provided customer service in the shoe department and operated cash register

Stocked and maintained merchandise on the floor

Maintained appearance and organization of shoe department

Assisted other departments with cleaning

Crème de la Crème Jul 2000-Jul 2001

Teacher’s Assistant

Assisted full-time teachers with all classroom activities

Adhered to DCFS guidelines for child care facility

Pioneer School Jan 1998-May 2000

Teacher’s Aid

Reading aid for 1st and 2nd grade students

Assisted 3rd grade classroom teacher with teaching activities for several different subjects

Prepared language tests for teacher to give to students

References Available upon request

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