Human Resources Manager
Resume:
Brooke Glover
Chicago, IL *****
************@*******.***
Executive Profile
Highly motivated professional with more than 11 years of experience in full-cycle recruitment, staff training and development, employee relations, performance management, benefits management, and employment law.
Education
Illinois Institute of Technology
Master of Science, December 2007
Major: Industrial/Organizational Psychology
Loyola University Chicago
Bachelor of Science, January 1998
Major: Psychology, Specialization in Clinical Psychology
Clinical Internship at University of Chicago’s Sonia Shankman Orthogenic School, May 1998 - January 2000
Professional Organizations
Society for Human Resource Management (SHRM)
National Association of African-Americans in Human Resources (NAAAHR)
Skills
Exceptional ability to manage multiple demands by being detail oriented and well organized.
Excellent written and verbal communication skills.
Mastered ability to solve problems creatively.
Ability to develop and build relationships with diverse people.
Ability to work efficiently and effectively both independently and cooperatively as a member of a team.
Professional, polished voice and demeanor.
Ability to effectively present information and train individuals as well as groups.
Ability to process and protect confidential information.
Ability to quickly learn and master HRIS and applicant tracking systems such as ADP and Taleo.
Extensive experience with MS Office (Excel, Word, Powerpoint, Outlook, Access), SPSS, Ceridian, and Bullhorn.
Beginner ability to read, speak, and write Spanish.
Career Accomplishments Highlights
Implemented departmental processes to increase efficiency which directly impacted bottom-line profitability.
Used lead generation processes such as online social media, networking events, job fairs, and cold calling to create a pipeline of qualified candidates in various industries.
Created and launched well received training programs and staff development programs for all staff.
Mentored and coached employees resulting in increased employee productivity.
Work Experience
Company: After School Matters (non-profit)
Dates: 2011 October – Present
Title: Human Resource Volunteer
Provide career readiness services (i.e. teaching resume/cover letter writing, conducting mock interviews,
teaching interview tips/techniques) to about 50 Chicago Public School high school students.
Company: The Chicago Opportunities Group
Dates: 2011 August – Present
Title: Co-Organizer
Provide career management services (i.e. teaching resume/cover letter writing, reviewing resumes/cover
letters, offering job search and networking strategies using social media as well as job boards, teaching
interview tips/techniques, conducting mock interviews) to over 430 professionals in accounting/finance,
marketing, sales, IT, and clerical.
Companies: Art in the Black Community Chicago (non-profit)
EGSA Corporation (for profit game development/software engineering company)
Dates: 2009 July – Present
Title: Human Resources Consultant
Conduct full-cycle recruitment for multi-media artists, volunteers, development/fundraising professionals, accounting/payroll professionals, web designers, and game developers.
Make recommendations to ensure recruitment practices and strategies are in compliance with federal, state, and local regulations.
Review and revise employee handbook and HR policies to make them legally defensible.
Act as a resource to ensure compliance with Company policies and procedures.
Design and conduct trainings in areas such as employment practices and specific HR topics to further knowledge.
Company: The Jacobson Group (staffing agency specializing in insurance and healthcare)
Client: Farmers Insurance
Dates: 2010 June - 2010 December
Reason for Leaving: Contract with The Jacobson Group ended
Title: Full-time Contract Recruiter/Client Service Manager
Sourced over 2,000 active and passive candidates using CareerBuilder, Monster, Linked-In, referrals, and existing Bullhorn database to find qualified candidates with strong sales background for various positions (Administrative Assistants, Agency Contact Representatives, Customer Service Representatives, Marketing Analysts/Trainees, Agency Training Specialists, Recruiters, Life Sales Specialists, Commercial Wholesalers) for Farmers Insurance corporate offices in Schaumburg, IL, Columbus, OH, Reston, VA, and Indianapolis, IN.
Placed at least 60 calls per day, scheduled and conducted at least 25 to 30 phone interviews per day, and scheduled at least 8 to 15 face-to-face interviews per day.
Made recommendations to Farmers Insurance hiring managers regarding qualified candidates that should be scheduled for face-to-face interviews.
Coached over 250 qualified candidates for face-to-face interviews with Farmers Insurance hiring managers.
Researched and analyzed employment trends in each city.
Staffed each corporate office with 2 Administrative Assistants, 4 Agency Contact Representatives, 6 Customer Service Representatives, 1 Marketing Analyst/Trainee, 4 Agency Training Specialists, 8 Recruiters, 2 Life Sales Specialists, and 1 Commercial Wholesaler.
Company: Daughters of Charity Ministries of Chicago - St. Vincent de Paul Center and Marillac Social Center ( non profit social service agencies)
Dates: 2008 April - 2009 July
Reason for Leaving: Laid off
Titles: Employment and Recruitment Manager/Human Resources Generalist
Recruiting and training duties:
Conducted full-cycle recruitment for all exempt, nonexempt, and temporary positions such as early childhood education teachers, social workers, development/fundraising managers as well as assistants, grant writer, accounting managers, nurse/nurse practitioner, child care director, CEO, and thrift store manager and clerk.
Reduced the time-to-fill positions from 2 months to 10 days which saved the Centers hundreds of dollars per day.
Conducted exit interviews and documented findings.
Created and maintained an applicant tracking database to ensure each candidate would get through the recruitment
process within 3 to 5 days.
Maintained familiarity and compliance with federal, state, and local employment and EEO laws to prevent litigation and to fairly treat all employees.
Maintained and updated 190 employee files (electronic and hard copy) with confidentiality.
Operated human resources department annual recruiting budget of $2,000.
Attended job fairs, networking events, and non-profit manager/director monthly meetings.
Created and distributed recruiting/marketing tools such as pamphlets that showed to increase awareness of the
Centers by 25%.
Conducted and revised new employee orientations.
Designed and delivered online trainings and workshops for all staff.
Generalist duties:
Administered employee benefits including medical, dental, vision, 403(b), employee assistance program.
Conducted open benefits enrollment for new hires and existing employees.
Worked closely with HR Manager to act as a liaison with broker and insurance carriers.
Promoted employee awareness of employee benefit programs.
Administered and monitored requests for leaves of absence (i.e. FMLA).
Monitored performance evaluation program and revised performance evaluation tools.
Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
Revised and maintained employee handbook (hard copy and electronic).
Assisted employees, supervisors, and department heads to settle work-related conflicts.
Addressed career development issues by discussing career paths and succession planning with managers for their employees and made promotional recommendations for suitable candidates.
Assisted with administering payroll through Ceridian database.
Developed and administered various human resource plans and procedures in order to be aligned with business goals.
Participated in developing department goals, objectives, and systems to ensure effectiveness of the business and resources.
Implemented and updated compensation program by reviewing salary surveys and developing salary budget.
Coached managers and supervisors on HR policies, procedures, compensation and benefit programs, employee discipline and laws pertaining to employee relations to ensure consistent and fair labor
practices.
Compiled and maintained various reports (i.e. Board of Directors report) as needed.
Completed other tasks and projects as assigned.
Company: Hartgrove Hospital (for profit psychiatric hospital)
Dates: 2006 September - 2008 April
Reason for Leaving: Better opportunity with Daughters of Charity Ministries of Chicago
Titles: Recruiting and Training Assistant/Human Resources Generalist
Recruiting and training duties:
Conducted full-cycle recruitment for all positions (except physicians) with as many as 20 open position requisitions at one time.
Conducted at least 15 phone interviews per week and conducted at least 20 face-to-face interviews per week.
Hired over 80 full-time and part-time employees in addition to over 45 per diem employees while increasing quality of employees (i.e. hiring more candidates with Bachelor degrees and higher) and manager satisfaction with employees.
Facilitated diversity recruiting efforts using internal resources (i.e. encouraging referrals from bilingual employees) and external resources (i.e. posting open positions in bilingual newspapers) to increase qualified bilingual (English/Spanish) staff by 10%.
Created and maintained an applicant tracking database to ensure each candidate would get through the recruitment
process within 5 to 7 days.
Maintained familiarity and compliance with federal, state, and local employment and EEO laws to prevent litigation and to fairly treat all employees.
Maintained and updated over 300 employee files.
Operated human resources department annual recruiting budget of $5,000.
Conducted exit interviews and documented findings.
Attended job fairs and hosted recruiting events/fairs at the hospital.
Designed, assembled, and distributed customized training materials for each new hire.
Conducted monthly/bimonthly new hire orientations as well as a variety of stand-up trainings (i.e. Service
Excellence).
Generalist duties:
Coordinated and conducted monthly/bimonthly employee benefits workshops.
Conducted open benefits enrollment for employees.
Administered benefit programs including medical, dental, flexible spending accounts, employee assistance program, vision, life, STD, LTD, and 401K, and stock options.
Compiled and maintained various reports (i.e. monthly staffing reports for parent company) as needed.
Implemented and updated compensation program by reviewing online salary surveys and aligning compensation structure with competitors.
Provided direction on escalated employee relations issues and complaints.
Coached managers and supervisors on HR policies as well as procedures, benefit programs, employee discipline and laws pertaining to employee relations to ensure consistent and fair labor practices.
Assisted all staff to achieve JCAHO re-accreditation and maintained accreditation with other healthcare
bodies.
Completed other tasks and projects as assigned.
Company: Art in the Black Community - Chicago (non-profit)
EGSA Corporation (for profit game development/software engineering company)
Dates: 2000August – 2005 September
Reason for Leaving: Needed to complete two internships for graduate school
Title: Human Resources Assistant
Conducted full-cycle recruitment for multi-media artists, volunteers, development/fundraising professionals, accounting/payroll professionals, web designers, and game developers.
Created and maintained updated job descriptions for all positions.
Created and maintained applicant tracking database using Excel.
Completed all administrative/clerical duties.
Internships
Company: Inked Up (start-up selling re-manufactured ink cartridges)
Dates: 2006 January – 2006 May
Title: Human Resources Intern
Implemented specific recruitment systems and strategies (i.e. applicant tracking database, resume screening checklist).
Developed resources (i.e. template for phone interviews) to help standardize the recruitment process for experienced sales professionals with B2B sales background.
Recruited over 100 sales professionals throughout the United States.
Developed an online sales training program called Inked Up University.
Company: Make-A-Wish Foundation of Illinois (non profit)
Dates: 2005 September – 2005 December
Title: Human Resources Intern
Reviewed all job descriptions and worked with the HR Director and staff to make changes/updates.
Assisted with the recruitment of 5 full-time employees by posting open positions on web-sites, reviewing resumes, and interviewing potential candidates over the phone.
Created and maintained applicant tracking database using Microsoft Access.
Typed and emailed/mailed offer letters, declination letters, and organization-wide memos as needed.
Provided clerical support including management and filing of employee files.
Assisted the CEO, COO, and HR/Volunteer Manager with various HR projects such as compensation analysis, benefits satisfaction survey, and online volunteer training program.
Designed and implemented the “Stars of the Month,” which was an employee recognition program.
Prepared employee payroll timesheets using ADP.
Recruited volunteers through code calling for the organization’s special events (i.e. WLUP
Radio-thon, 20th Anniversary events).
REFERENCES UPON REQUEST
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