Sales Customer Service

Bradley K. Swearngin

***** **** **** **** 713-***-****

Katy, TX 77450 *********.******@*****.***

SALES PROFESSIONAL

Specialist in Building Long-Term Relationships and Increasing Bottom Line

Highly motivated, innovative leader with more than 17 years of diverse management sales experience. Exceptional ability to build high-performing teams and customer relationships. Engaging communicator accustomed to cross-functional coordination with variegated groups. Skilled in negotiating and managing conflict. Uses consultative selling techniques to identify opportunities, overcome objections, build relationships and turn cold-canvassing into sales. Expert in conveying benefits of company products/services and generating customer interest.

SELECT ACCOMPLISHMENTS

• Recognized for sales excellence on many occasions. Excellent communication and interpersonal skills.

• Proficient in analyzing markets, targeting areas of highest returns and developing strategies to meet goals.

• Drive business growth through aggressive sales initiatives that result in increased revenue growth.

• Establish high-profit accounts with extreme retention levels and client loyalty.

• Identify and manage strategic relationships to leverage significant long-term business opportunities.

• Effectively convey intricate marketing and sales presentations. Successful interaction with numerous decision makers at all levels of business operations.

• Enthusiastic individual with excellent work ethic. Solid skills in consultative selling and solution selling.

• Proven success in complete spectrum of sales cycle. Skilled in account strategy, proposals presentations, contract negotiations, and account management.

• Ensure customer service and satisfaction is afforded highest attention and priority.

PROFESSIONAL EXPERIENCE

Business Development Manager

ADS Inc. – Kabul, Afghanistan 2011 - 2012

• Provided solutions for tactical, medical, expeditionary, MRO (tools) and fire & emergency equipment requirements for US Department of Defense.

• Generated revenues in excess of $2 million by leveraging existing client relationships for new business capture.

• Offered expertise in revamping textile industry, sewing methods, and new types of machines; partnered with local Afghan businesses.

• Designed joint U.S./Afghan process plan to acquire tactical nylon contract. Managed production/inventory.

• Expanded and maintained relationships with Afghan government customer base.

• Consulted with Afghan manufacturers to ensure Department of Defense specifications on new government contracts worth over $300 million.

Sales Consultant

GSS Gear – Virginia Beach, VA 2010 - 2011

• Provided tactical gear to U.A. forces; developed and expanded GSS Gear presence within Defense agencies specializing in Army and Navy Special Forces communities.

• Developed new strategic vendor campaign within Virginia.

• Traveled extensively to customer sites to develop and maintain positive client relationships.

• Communicated directly with senior government decision-makers.

• Orchestrated product development; demonstrated new products to customers.

Director

FEW New Zealand Clothing Company – Virginia Beach, VA 2006 - 2010

• Developed and executed proprietary grassroots program; designed launch strategies, product naming, marketing platforms; consulted on creative elements (in-store displays, online/print ads).

• Established production relationships with domestic and foreign vendors

• Assisted in the development and implementation of corporate and product infrastructures for wholesale lifestyle apparel.

• Developed and implemented the corporate and product infrastructures for wholesale lifestyle apparel. Managed independent sales representatives; hired team, created sales programs, set prices, formed goals.

• Expanded new customers by 75 percent by investigating, developing, and testing new creative initiatives and list segmentation/expansion/refinement.

Co-Owner/President

Tidewater Consulting Group, LLC, RCM Corp – Virginia Beach, VA 2003 - 2007

• Managed all aspects of business (customer service, sales, purchasing, accounting, hiring/training) providing telecommunications consulting, security, network and electrical installations to homes/businesses.

Senior Account Executive

Alltel Communications – Virginia Beach, VA 2002 - 2003

• Marketed and sold Nortel Networks phone systems to surrounding businesses and military bases.

• Consistently met/exceeded revenue goals – achieving as much as 122 percent of sales quotas.

• Designed and priced new installations/systems upgrades on a variety of Nortel systems including all platforms with multiple applications and product lines.

• Surveyed customers on site, leveraging interpersonal and technical skills to establish trust/credibility.

Account Executive

Adelphia Business Solutions – Chesapeake, VA 2001 - 2002

• Sold local dial tone, long distance, and data services to surrounding businesses in Hampton Roads, Virginia.

• Achieved 150 percent of telecommunications objectives within first 3 months of employment.

EDUCATION

State Fair Community College ~ Sedalia, MO

MILITARY

U.S. Navy Petty Officer Third Class (BM3)

Honorable Discharge

TECHNICAL SKILLS

Win/Mac cross-platform expertise Proficient in all Microsoft products CRM database knowledge

References available upon request

Contact this candidate