Manager Customer Service

SHABIR AHMAD

[address] *-** Nehru Nagar *nd floor

Near Gurudwara, New Delhi-65

India.

[phone] +91-981*******

[e-mail] ******.******@*****.***

OBJECTIVE

Retail Professional having experience of 7 years, essentially in Premium and Luxury. Have been consistent in performance and deliverables, as I am a hard working result oriented person. I wish to put my 100% to grow a successful professional.

Employment

Les Petits- Assistant Manager

Dec 2011- Till Date

• As an Assistant Store Manager for Les Petits a Multi Brand outlet of Kids Wear. Dharam Pal Satya Pal Company holds exclusive license for luxury brands: Fendi kids, Baby Dior, Simonetta, I Pinnco Pallino, Miss Blumarine, Theophile & Patachou, and Concorde.

• Reporting to the Country Head.

• Responsible for the Retail Operation of the Brand.

• Responsible for profitability and overall management of the Store.

• Ensuring effective visual merchandising keeping the International standard of the Brand.

• Retail Accounting, inventory.

• To carry out staff meeting at periodic intervals & ensure motivation of the team.

• Imparting training to the team.

• Team building.

• Hands on with the company's policies and system.

Salvatore Ferragamo – Sales

Dec 2010- November 2011

• Ensure sales target achievement

• Developing a qualified, well trained team

• Organize merchandise and stock inventories

• Help customers with enquires – provide advice, styling tips and product knowledge

• Follow up on customer feedback/demand/requirement

• Ensuring the highest level of Customer service and satisfaction.

• Maintaining company's global standards throughout the store

• Ensuring proper execution of all store operations functions and company programs

Blues Clothing Company is India's leading luxury apparel and retail company. It enjoys market leadership in the luxury branded garments business through its power and popular Luxury brands Versace, Versace collection, Corneliani, and Cadini

ASSISTANT STORE MANAGER FOR CORNELIANI & VERSACE from Sept 2008 till Nov 2010

Key Job responsibilities with CORNELIANI as Assistant manager

• As an Asst Store Manager for Corneliani an Italian Brand for exclusive Men's Clothing. Blues Clothing Company holds exclusive license for Corneliani in India and its sub-continent.

• Reporting to the Country Head.

• Responsible for the Retail Operation of the Brand.

• Responsible for profitability and overall management of the Store

• Ensuring effective visual merchandising keeping the International standard of the Brand.

• Retail Accounting, inventory

• To carry out staff meeting at periodic intervals & ensure motivation of the team.

• Imparting training to the team.

• Team building

• Hands on with the company's policies and system

Key Job responsibilities with Versace as Assistant manager

• Positioned as Asst Store Manager-Gianni Versace

• Responsible for profitability and overall management of the Store

• Handling the junior staffs/ department staff

• Ensuring the visual merchandising

• Ensuring the stock levels are maintained

• Controlling pilferage

• Billing/ Cashiering

• To carry out staff meeting at periodic intervals & ensure motivation of the team.

• Handling customer queries & staff concerns

• Ensure training of the team members.

• Team building

PROFILE

Madura Garments-An Aditya Birla Group, is India's leading apparel and retail company. It enjoys market leadership in the branded garments business through its power and popular lifestyle brands Esprit, Louis Philippe, Van Heusen, Allen Solly and Peter England.

ESPRIT – Senior Sales

Feb 2007/August 2008

• Ensure sales target achievement

• Developing a qualified, well trained team

• Organize merchandise and stock inventories

• Help customers with enquires – provide advice, styling tips and product knowledge

• Follow up on customer feedback/demand/requirement

• Ensuring the highest level of Customer service and satisfaction.

• Maintaining company's global standards throughout the store

• Ensuring proper execution of all store operations functions and company programs

Van Heusen – Sales Executive

Since: Jan 2005 / Feb 2007

• Dealing with customers, understanding their requirements and conveying relevant feedback to the Company.

• Achieving Sales / Financial targets.

• Managing stores and contributing to branding & image building for the organization.

• Ensuring customer satisfaction through an excellent buying experience and managing the post purchase activities.

• Inventory Management.

• Understand customer requirements and convey relevant feedback to the Company

• Organize merchandise and stock inventories

• Maintaining company's global standards throughout the store

EDUCATION

• Done B.B.A from Asian Institute of Management & Technology

• Xth from BOSE (Board of School Education)

• XIIth from BOSE (Board of School Education)

• Certificate in Computing from Aptech (Delhi)

INTEREST/ Hobbies

• A Keen and avid follower of Cricket

• Music

• INTERNET BUFF

PERSONAL DETAILS

• Date of birth: 20/10/1986

• Nationality: Indian

• Marital status: Single

• Language: Hindi, English,

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