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Customer Service Quality Assurance

Location:
Rocky View No 44, AB, T9G 2H3, Canada
Salary:
95,000 to 120,000 per year
Posted:
November 19, 2012

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Resume:

Résumé – Fiore Marrelli 780-***-**** lcder9@r.postjobfree.com Page 1 of 4

FIORE MARRELLI

**** ******** **** * 780-***-****

lcder9@r.postjobfree.com

Devon, Alberta T9G 2H3 C 780-***-****

ENERGY MANAGEMENT PROFESSIONAL

Specialist in Building Long Term Relationships and Increasing Efficiency

Highly motivated and skilled professional seeking career advancement within dynamic, high growth organization that

welcomes fresh ideas, initiative, dedication, and experience; demanding excellence in consistently meeting business

objectives. Passionate about ensuring safety in all situations.

Skills Highlights

NCSO (National Construction Safety Officer) Certified

Experience in oil and gas plant industrial construction. Effectively able to communicate complicated concepts in

an understandable manner, matching the message to the audience.

Knowledge of valves and valve products. Expertise in receiving, storing, maintaining, allocating and issuing of

materials and equipment; ensure compliance with purchase order requirements.

Experienced in supervision, training, motivation and evaluation of personnel. Skilled in finding problems and

performing necessary change through project management or other methods.

Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.

Implement and coordinate both strategic and tactical plans to enhance performance.

Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and

interpersonal communications.

Persuasive, with ability to communicate effectively with culturally diverse audience. Public speaking and

executive management briefing experience.

Computer skills include MS Office Suite, Microsoft Office Word, Internet Search, Outlook Express.

PROFESSIONAL EXPERIENCE

CH2M HILL, FT. NELSEN NORTH PROCESSING FACILITY – Ft. Nelson, B.C

SAFETY ADVISOR 2011 2012

Maintained safe working environment; participated in internal audit, helped daily toolbox meetings and

weekly site wide safety meetings.

Performed incident investigation reporting.

Assisted in overseeing safety departments of subs under CH2H Hill. Issued permits.

ENCANA/CENOVUS FCCL LTD – Conklin, Alberta

CONTRACTOR 2009 2011

Performed warehouse duties including cycle counts, shipping and receiving, barrel dock counties and

empty maintenance. Entered material into JDC system.

PERFORMANCE PAVING LTD – Edmonton, Alberta

QUALITY ASSURANCE COORDINATOR 2007 2009

Measured areas to be paved for base crew and paving crew; interacted with customers and resolved

problems.

Performed new hire orientation; reported incidents and investigated causes; held crew meetings every

morning; organized OH&S safety booklet.

Page 2 of 4

Résumé – Fiore Marrelli 780-***-**** lcder9@r.postjobfree.com Page 3 of 4

LEDCOR GROUP OF COMPANIES – KE TE WHII/DE BEER’S CANADA SNAPE LAKE PROJECT – Northwest Territories

SUPERINTENDENT 2006 2007

Oversaw operations of all warehousing departments on site; organized winter roads

LEDCOR GROUP OF COMPANIES – OPTI/NEXEN LONG LAKE PROJECT – Ft. McMurray, AB

SUPERINTENDENT 2005 2006

Oversaw operations of Opti Cold Storage Warehouse, a $4.3 billion project.

Supervised team of seven with no lost time incidents; controlled instrumentation vales and spares for

project; prepared timesheets, attended meetings weekly.

LEDCOR GROUP OF COMPANIES EDMONTON MARSHALL FACILITY YARD – Edmonton, Alberta

SUPERINTENDENT 2005 2005

Ensured product was properly packaged and transported meeting government standards.

Provided safe working environment; prioritized material shipping to Long Lake site.

KF TELFORD ENGINEERED PRODUCTS – Edmonton, Alberta

SUPERVISOR 1997 2005

Delegated and prioritized orders in supervisory role; ensured excellent customer service.

WELLS CONSTRUCTION – Edmonton, Alberta

EQUIPMENT OPERATOR, ROAD PAVING CREW 1992 1996

Set safety standards; operated Bobcat, roller and other paving equipment; operated five ton truck with

Bobcat trailer; ensured safety and efficiency.

EDUCATION

Columbia Academy of Radio and Broadcasting College – Edmonton, Alberta

CERTIFICATES

Public Relations “Respect In The Workplace”: Preventing

• •

Transportation of Dangerous Goods Harassment & Discrimination Certificate

KF Telford Training Course on Oil Alberta Certified Peer Health & Safety

• •

Products Auditor*

AS 400 Computer Program The Ultimate Supervisor's Workshop

• •

Field Level Hazard Assessment Training Lift Truck Safety Course

• •

Drug and Alcohol Program Training Leadership for Safety Excellence Course

• •

Workers Compensation Training WHMIS Train The Trainer Course

• •

Zoom Boom Forklift Certificate Construction Safety Administration

• •

Fall Protection Certificate Medic First Aid Certificate

• •

Fire Extinguisher Certificate Emergency Response Plan

• •

Basic Instructional Techniques

Résumé – Fiore Marrelli 780-***-**** lcder9@r.postjobfree.com Page 4 of 4

Project Safety Plan Back Injury Prevention Program

• •

Principles of Health & Safety Management Construction Liens

• •

EH & S Orientation (Encana/Cenovus) Prime Contractor

• •

Flag Trained The Trainer Alberta OHS Legislation Awareness

• •

C.S.T.S Construction Safety Training Course

System Train The Trainer “Code Of Ethics”

R.S.T.S Road Builders Safety Training Radio & Television Recording Arts

• •

System Diploma

N.C.S.O National Construction Safety Construction Safety Officers and Health

• •

Officer and Safety Administrators

Substance Abuse Prevention Program Currently taking OH & S course through

• •

Effective Claims Management New Brunswick University



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