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Customer Service Manager

Houston, TX, 77021
August 30, 2012

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Victoria Medrano

**** ******** **.

Houston, Texas 77021

Cell: 832-***-****


To become an asset to your company.

Professional Synopsis

Extensive customer service experience as well as excellent interpersonal communication skills, Ability to remain calm in crisis situation with a Flexible Schedule.


Windmill Landing Apartments

Leasing Consultant

June 2010- September 2011

• Conducting sales and outreach, prospecting and lead generation

• Greeting, showing/touring model apartments to prospective residents

• Processing and supervising resident applications, move-ins and move-outs

• Maintaining prospect, traffic and leasing data

• Assisting in tenant screening and processing of credit checks

• Preparing lease documentation and completing move-in procedures

• Assisting residents with maintenance requests

• Handling telephone calls and on-site traffic

• Assisting with marketing to include preparation of flyers, newsletters and market surveys

• Assisting Community Manager in all aspects of property management

Houston Museum of Natural Science (HMNS)

Customer Service Assistant Manager

April 2007 to June 2010

• At HMNS, my duties and responsibilities where extensive and mainly centered around the customers, their needs and making them feel welcomed. My duties also included managing a total of 7-15 individuals.

• I answered a multiline phone, was responsible for opening and closing the shop, was responsible for opening and closing the register and was held accountable for keeping an accurate cash draw at the close of the day.

• Responsible to the customers, providing each and every customer with optimal service by: addressing all questions and concerns, giving history and/or explanation of exhibits and the Museum and making sure customers’ needs where fully attended to.

• Report, on a regular basis, to HMNS Gift Shop Director and was responsible for meeting quarterly goals of selling memberships to new and returning customers. At the Houston Museum of Natural Science I am in continuous contact with high volumes of the general public.


Houston Community College

Seeking Associate of Science in Nutrition

Not completed

Texas Southern University

Pre-Pharmacy Program

August 2004 – May 2007

Jack Yates Senior High

High School Diploma

May 2004

• Awards

Texas Southern University

o Honor Student 2005to 2006

• Volunteer Service

St. Philip Neri 2005-2011

Teaching relegion to third and fourth grade students

• References Available Upon Request

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