Project Management Professional (PMP) and Relationship/Account Manager

LAWRENCE N. STERN, PMP

**** ********* ***** ********* ****, PA 19444

Tel: 610-***-**** **************@*****.***

SUMMARY:

Project Management Professional and Business Analyst with superior relationship building, customer engagement and account management skills honed while operating/consulting to healthcare, insurance, defense, telecom, chemical and retail enterprises

Strong consultative skills include listening, understanding problems and delivering data driven solutions supported by quantitative and behavioral analysis

Proven problem-solver and troubleshooter with exemplary analytical and communication skills

Facilitates collaboration across all levels from the boardroom to the server room

Track record for extending engagements based on successes achieved

Detailed program manager with budgeting, resource planning, issue and risk management, scheduling, tracking and P&L optimization responsibility from initiation through completion

Accomplished software development projects using traditional and iterative techniques

EXPERIENCE:

Account Management Consultant (Self-employed), 2011, Lafayette Hill, PA

Developed account and time management strategies for small business owner to produce 25% increase in billable services; identified and prioritized new business opportunities; documented efforts and results achieved; formalized time and expense recording methods

PROJECT MANAGEMENT INSTITUTE, Project Manager (Volunteer), 2010, Newtown Square, PA

Authored templates aligned to Project Management Body of Knowledge for use by novice Project Managers, allowing them to hit the ground running in their new roles; evaluated and refined PMI’s customer benchmarking marketing product

DATA CONSULTING GROUP, Manager and Senior Analyst, 2009 to 2010, Falls Church, VA

Teamed with Military Health System Information Managers to determine data and functional requirements for creation of Electronic Health Record for military personnel; assembled personnel from three services to support mission with global impact; introduced Six Sigma techniques to facilitate requirements gathering; trained peers in business process mapping functionality and language standards; implemented Dashboard and Balanced Score maintenance and reporting improvements

COMPUTER SCIENCES CORPORATION, 1997 to 2009, Falls Church, VA

PROGRAM MANAGER/PMO LEAD for General Dynamics, 2007 to 2009

Facilitated collaboration between client IT leadership, account team and vendors to prioritize, accelerate and maximize existing and proposed strategic efforts

Supervised project managers and managed cross-functional teams within SLA parameters; developed and executed process improvements, compliance standards, and reports

Managed $11M global BladeLogic implementation across 19 business units to address Sarbanes-Oxley data center compliance; trained, supervised and supported 60 client and vendor resources

Established Transport Layer Security protocols across all enterprise email domains; supervised Global Address Book initiative; upgraded Captaris RightFax at four locations

Reversed historically poor Balanced Scorecard performance to consistently “Exceeds Expectations”

Earned coveted title of “Trusted Advisor”

Reduced labor costs 30% through replacement of lesser performers in General Dynamics PMO

COMPUTER SCIENCES CORPORATION, 1997 to 2009

PROJECT/FINANCE/DELIVERY MANAGER, Y2K ASSOCIATE, 1997 to 2007

Improved clients’ performance perceptions by partnering during initiation/requirements phases

Assigned at troubled accounts to contain contract losses and salvage deteriorating relationships

Administered and raised CSC’s largest client (DuPont) invoicing relationship to over $45 million; increased operating income 10% while shortening days sales outstanding 30%

Successfully transformed newly outsourced billing and human resources systems at AT&T and Educational Testing Service to meet client and internal project labor and cost accounting specifications with zero errors under budget and before scheduled dates

Trained in PowerMHS (CSC Healthcare’s insurance claim application), gathered requirements for customer-initiated software improvements; liaison between developers and users during upgrade

Consistently exceeded 17% margin requirement by managing resource costs; integrated multiple helpdesk and procurement systems to streamline operations; enhanced revenue 35%, achieved CMMI certification; accelerated completions 20% ahead of plan; expanded billing initiatives across business units; extended engagements, eliminated iterations; determined causes for delays; applied findings to shorten subsequent projects

Coached team members in use of Software Engineering Institute’s Capability Maturity Model Level 3 processes during SAP Global Human Resources activation effort; championed global process methodology; instituted tailorable formal change control procedures

Coordinated initiation of SAP Financials and Business Warehouse for 200 member account team

Led software upgrades to billing and time entry systems at Zurich, NA

Performed DuPont and Raytheon Y2K readiness assessments; remediation and mitigation planning

PRIOR EXPERIENCE:

STORE MANAGER, Loehmann’s, 1985 to 1997, Bronx, NY

DEPARTMENT STORE SALES MANAGER, Hecht’s, 1982 to 1985, Washington, DC

EDUCATION/CERTIFICATIONS/SKILLS:

Pennsylvania Accident and Health Insurance Producer License, 2011

National Career Readiness Certification Gold Level, 2010

Fundamentals of Systems Acquisition Management, Defense Acquisition University, 2010

Six Sigma Green Belt Training, 2009

Project Management Professional, 2008

B.S. in Business Administration, Drexel University, 1982

Advanced skills in MS Office, Project, Visio

Conversant in German

ACTIVITIES:

AMERICAN RED CROSS, Blood Donor and Campaign Solicitor, 1990 to present

NON-PROFIT ORGANIZATION, Trustee, then Secretary, 2002 to present

Spearheaded fundraising effort which achieved highest results in organization’s history

Capital Campaign Solicitor – raised $3.6 million to enable construction of educational center

INVESTMENT CLUB, Secretary, 2003 to present

PROJECT MANAGEMENT INSTITUTE – DELAWARE VALLEY CHAPTER, Member, 2007 to present

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